Counseling Associates

Aug 11th, 2023

I have an incurable chronic pain disease, commonly referred to as the "suicide disease" and I take many medications. Some of these cause heavy drowsiness and memory loss,camping many other things. I sadly suffer from depression. I missed two appointments last year, so I was banned for one year. It has been a year since that time and I tried to setup a new appt today with the woman over the phone at the Conway location. I very clearly said I was seeking treatment and counseling for my depression. I also wanted assessment for possible other mental illness and counseling for said depression because I'm having a hard time handling it right now because it's hard to treat my depression chemically due to my severe trigeminal neuralgia. She stopped me from talking and asked me with a real impersonal, abrupt tone what it was I was looking for there. I paused... "Excuse me"? I said." (She said something else but I can't remember that part) I then stumbled with my words and had pause waiting to remember the Dr.'s name and I kept asking for a hint from her, " you know.. its.. uh..I know this.. that doc.. ..you know the dr.... umm.. its.. uhh. He's been there forever." (Its extremely embarrassing and depressing when that happens, and it sadly often does.) "I have poor memory retention because of my medications and often have pauses and lapses like this one." I had to ask her flat-out directly... "What's the psychiatrist's name there?" "You mean Dr. Raza" she said with an annoyed tone. I said "Yes of course, that's definitely him." And I told her he used to treat me there over many years. She told me with a very unpleasant tone "He can't give you any medications. We don't do diagnosis anymore. We only handle severe mental health like schizophrenia etc.." (which was one of my concerns I originally had listed off to her.) "He doesn't just give medication to people for depression, especially people in pain management. Your are still in pain management aren't you?" "Yes mam I am." I said "I didn't call you asking for any pills or medications did I mam? I called you asking for treatment and counseling and diagnosis for possible further mental health issues. Are you labeling me, seriously mam?" She says with a snotty tone "Well, you didn't show up for two appointments." I said "Mam I was taking at the time. Gabapentin, amongst other medications that make me very drowsy and forgetful. You have labeled me, over the phone!? And all I asked for was treatment, treatment. Never once did I ask for or even intend for medications, but for treatment and Counseling, for DEPRESSION of all things, and you label me and accuse me of "wanting pills." I told her she should go find a new job. The Worst, most degrading service ever. It's people like her that can cause people like me to slip through the cracks.
Apr 24th, 2023

Dr. Raza is Wonderful. I have seen him since 2002. Highly recommend him. I also love my new therapist Sav.
Dec 9th, 2022

My counselor is great my only complaint is I've been waiting for months now for them to send a referral for an appointment with their doctor that prescribes medication, the people at the front desk told me my counselor had to be the one to send the referral while my counselor told me it had to be the front desk.
Jul 17th, 2022

I was extremely frustrated with the way they kept changing my daughter's counselor. She went through over 4 diff counselors in less than a year and a half. 1 was a request bc she wanted a female. But every time she would begin to open up and build with a therapist, they'd switch. Seems like they can't keep anybody and it's frustrating. So we have sought another place bc the changes were causing more harm than good.
May 6th, 2022