CarpetSmart Mill Outlet

Came for the carpets, stayed for the total solar eclipse. 10/10
Apr 7th, 2024

I recently had flooring put in my home in Williamsville. Bob and Leah were incredible to work with, beautiful job, fair pricing. I also had my carpet ripped out and I did not want to pay extra for the haul away because they have contracted installers that require of full clean after removing carpet. Simply put it the curb, called my town for large pick up and now my house is beautiful to entertain for the holidays. Merry Christmas
Jan 3rd, 2024

Poor Communication, no final receipt emailed or even called and told what it would be, stuck with carpet that could not be disposed of because they assumed my town did big garbage all the time-I would rather weave carpet of yarn by hand then over work with these people again. After all my expenses, it will have cost me 400 over my original quote due to a "hidden charge" as well as garbage disposal. I even tried to replace the issue with them, and they told me it was basically my problem not theirs. I did report them to my town for littering.
Jan 3rd, 2024

Chris was great and easy to work with. Got a great deal on a great product very happy with results!
Nov 7th, 2023

Had hardwood installed a few years back,it was perfect. Beautiful job. Installed perfect. Very happy. I had my bathroom and family room done this last summer. Horrible. Messy, cracked in bathroom. Not same person who installed. Cut floor on a bucket in my house with a very bad dull hand saw. My house is full of sawdust and floor is all chipped on cut ends. I called to complain but never heard back. Sloppy and unprofessional.
Nov 4th, 2023