William C Rott & Son Inc

Hours

Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM

Chamber Rating

Verified Member
3.8 - (81 reviews)
51
5
1
3
21

About
William C Rott & Son Inc

Serving Buffalo homeowners for over 100 years, we are a leading full-service roofing & remodeling company. We take care of everything from installing new gutters, gutter repairs & gutter guards to roof cleaning & roof replacement or repair. Call us today to protect your home from unpredictable Buffalo weather.

Contact Info

  •   716-694-8220

Products

  • ROOFING MATERIALS
  • ROOFING SUPPLIES

Services

  • HOME IMPROVEMENTS
  • REMODELING
  • ROOFING
  • Roofing Contractors

Questions & Answers

Q What is the phone number for William C Rott & Son Inc?

A The phone number for William C Rott & Son Inc is: 716-694-8220.


Q Where is William C Rott & Son Inc located?

A William C Rott & Son Inc is located at 454 Young St, Tonawanda, NY 14150


Q What is the internet address for William C Rott & Son Inc?

A The website (URL) for William C Rott & Son Inc is: https://wcrott.com/?utm_source=google&utm_medium=gmb


Q How big is William C Rott & Son Inc?

A William C Rott & Son Inc employs approximately 2-5 people.


Q Is there a key contact at William C Rott & Son Inc?

A You can contact Steve Rott at (716) 694-8220.


Q What days are William C Rott & Son Inc open?

A William C Rott & Son Inc is open:
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM


Q How is William C Rott & Son Inc rated?

A William C Rott & Son Inc has a 3.8 Star Rating from 81 reviewers.

Key Contacts


Hours

Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM

Ratings and Reviews
William C Rott & Son Inc

Overall Rating

Overall Rating
( 81 Reviews )
51
5
1
3
21
Write a Review

Barb Backus on Google

image Good reputation and service. We have used this company a couple of times and would highly recommend. Very professional and knowledgeable.

Business Response on Google Mar 30th, 2024
Hi Barb, thank you for your business and kind words. Glad we could help!!

robert romeo on Google

image Did not get to the estimate without deciding to look elsewhere.
Clearly they have good client experience and reputation, but it is an insult when they require both homeowners to be home for it. They are not the only one but a very small percentage.
I am taking time out of my day, to give you access to my home so you can provide and accurate estimate. If you are trying to eliminate tire kickers, that's fine but I'd respect your business model more if you charged an estimate fee which if I hire you, get's applied to the job.
My wife and I are capable enough to review the estimates and don't feel we need a sales pitch or, have to arrange our schedule to accommodate a company that should be doing what it can to earn my business, not chase me away.

Business Response on Google Apr 2nd, 2024
We certainly understand Mr. Romeo's feelings, as he has stated them clearly.However, our decision to ask that all interested parties to be involved in the decision-making process, comes from recommendations from consumer advocacy groups that encourage collection of all the information, and having all the questions asked and answered, creating a situation for people to make a fully informed decision.We do not charge for estimates, but merely ask that all people involved, be there to hear all the information, including options, ideas, concerns, and about what is included, and what isn't included.This way of doing business produces a higher likelihood that our customers will be happy, and satisfied when they get a job done by us.Miscommunication, and misunderstandings are frustrating, and common place in this industry where people do just drop off an estimates and don't spend enough time Getting to know the needs of a customer and their home.How many times does someone buy a roof? How do they know what they're going to get? How do they know about the materials, the ice shields, the installation procedures, and who's going to be doing it? How can they know? Usually a piece of paper won't quite tell it.Usually a price on a sheet of paper is going to be geared towards being the lowest because that's all they're really is along with some inkjet printing. And what do you get with someone trying to be the lowest price?Reality is a job you end up with has everything is due with the company, how they do business, and the level of commitment they have to meet your specific needs on your specific home in this area, as well as in the various areas of the roof. Spending thousands of dollars , people find that our process helps, it doesn't hurt. This is true for husbands and wives, parents and children, and knowledgeable friends, who are all invited and welcome to participate.Truth is, because our offering is good, if everyone hears all the information firsthand, we are more likely to get a job. So, we do what we do for the right reasons, and best overall results. And We are extremely flexible to meet peoples time constraintsHope this helps.We appreciate the chance to respond.

cheryl dusel on Google

image Rott&Sons did excellent work on my roof. They were very professional and cleaned up old roof debris as they went threw the entire job.
They also replaced my 43yr old gutters and installed covers on them, as I live in the woods of Orchard Pk, with lots of trees.
They took their time, in order to do a great job. I also was very pleased with the new flashing they put around my skylight, which had been leaking. When every thing was complete they inspected the perimeter of my home for any additional debris left behind. Their prices may seem to be a little pricey, but worth every penny! Trust them, they did a terrific job on my home.

Business Response on Google Feb 16th, 2024
Thanks Cheryl! Glad we could help you!

Pamela Wesly on Google

image George and Justin did an amazing job on my soffit fascia and gutters. It looks beautiful They were very professional and courteous and did an outstanding job on clean up. I highly recommend

Business Response on Google Feb 16th, 2024
Thank you Pamela! We appreciate your recommendation!

Jane Mazurczak on Google

image We had our complete roof and time replaced by William C Rott a few years ago ($40,000) and we were happy with their service at that time. However we were very DISATISFIED when we called them out for an estimate after ice damage to our gutters in January 2024.We were told James would contact us for an estimate. We didn't hear a word from James within a 2 week period. Called the office back was Told James would call to schedule an appointment. James called and we gave 4 days of availability. He never showed up. A week later we got the estimate and he refused to break the estimate down so we knew what we were paying for. After false promises, getting the run around about getting a written estimate they continued to refuse to explain the $4,200 cost for 35 ft. of gutters. I was totally disrespected and yelled at by their office staff. They sent a salesman out to our house who also refused to breakdown the estimate and threated us saying we were under contract. Rott has gone down hill on quality of customer service. We didn't care for the shady nontransparent attitude with this company. Got another estimate for the exact same work for $1,700 less than Rott from a reputable company. I do not recommend using Rott for your home repairs. You can do much better and be treated with more respect elsewhere. Shame on you William C Rott

Business Response on Google Mar 9th, 2024
I investigated the situation to understand what happened, and how this could have happened, and how to protect against this experience from happening again.We are not in habit of having customers feel much less than cared for.So if and when it happens, we certainly want to learn what there is to learn, and apologize for what was wrong on our part.Turns out the issue with us not getting back in a timely manner, was a real thing.It started out with the best of intentions.Our lady who sets the appointments was trying to fit the Mazurczaks in as early as possible, as it seemed like an emergency (and they were a previous customer).The thing was, at that time, we already had been inundated with calls to get estimates for the storm damage in our area, and we were booking out 2 to 3 weeks for regular appointments. Our scheduling manager decided to try and get our estimator to stop over between other appointments, to try and get there sooner. Unfortunately, the days were more than a little packed and our estimator did not have opportunity. We should have handled it a bit differently.In hindsight, we should have set an appointment, and then still tried to come out earlier if we could. That is what we normally try to do, but our scheduling manager had thought and hoped our guy could get there. We did not.That is our fault, and that set up all the frustration the Mazurczaks felt.My apologies to them for all of that. It certainly was not intended, but yet it happened, and they were subject to the trouble. So again, we apologize.We will learn from this and do better in the future.We do wish the Mazurczaks well, and hope the best for them.Sincerely,Steve Rott

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Overall Rating

Overall Rating
( 81 Reviews )
51
5
1
3
21

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