Premier Coach Auto Collision

I had a great experience with premier coach, they did a great job working with my car, they were very consistent with communication, and they went above and beyond in service. I worked mostly with Kevin and Michael and they were phenomenal throughout the whole process. Thank you guys!
Mar 29th, 2024

top to bottom, stem to stern, their attention to detail as well as the customer, was/is peerless. pricey? a tad, but ya get what ya pay for with this crew. the magic they weaved would've fooled the good folks at Cadillac! unable to tell the difference.
Mar 6th, 2024

I had an extremely disappointing experience with Premier Coach. The quality of their work is no better than any average body shop. Despite claiming to use OEM parts, they actually opt for cheaper alternatives to save costs, without considering the impact on the final result. Their primary focus seems to be maximizing profits from insurance claims, with little regard for timeliness or customer satisfaction. I found Mike Everett, the person in charge, to be unprofessional and rude throughout my interactions with the business. It's worth noting that the president of this company, Cliff Sullivan, remains inaccessible, hidden behind layers of staff, making it nearly impossible to communicate with him directly.
Feb 17th, 2024

Sarah, Logan and the Premier team did a great job on my car. Looks better than new. They went back and forth with my insurance co to get me the best price and their service is great. Highly recommend.
Feb 12th, 2024

Got my mercedez repaired, first they delayed ordering parts , repair took much longer than expected. They finally called to pick up the car when I inspected the car saw that the inside flat panel of the car above the right side door was broken. They didnt even bother to tell me about it. Aside from that. The left side door panel with the knobs was completely torn apart again they did not bother to tell me that when we told them about that they said oh, we will order parts and call you and try to fix it for you, very shoddy job and no transparency and additionally, I got charged extra for the rental car because they delayed the repairs when I went back to follow up with them to pay on the enterprise rent they were extremely rude to me and flatly declined and that that is after we had spoken on the phone in between the repairs that if the repair is taking more time because of them, they would be paying the rent the . Extremely unprofessional service.
Feb 6th, 2024