Allan K. Bernstein, DDS & Gary Core, DDS

For the last several months Ive been severely disappointed with their organization. They get me in to my appointment anywhere from 30-60 minutes past my appointment time, and despite going to them for 3 years, every time I call they frustratingly ask if I am a new patient. I work 8-4, and have to take off close to 2 hours just for the appointment due to their disorganization. This last time was the final straw for me. I called them on my drive in the pouring rain to let them know Id be running 5 minutes late due to the weather. They precede to tell me my appointment was canceled and they tried to call me the day before. I look at my call log, and they called me while at work, however they didnt leave a voicemail, nor did they try to call again later that day, or the morning of my appointment. Therefore, I figured it was a confirmation call. I get a confirmation text later and confirm my appointment through text, but then they tell me as Im 10 minutes away my appointment is cancelled and they tried to let me know. Absolutely ridiculous, as I take time off of work for these appointments. Its as if they just decided Id figure out my appointment was cancelled when I arrived. TMJ is something I struggle with and need specialized care for, but they clearly do not care about me as a patient, therefore I will be finding a different office. Only giving them 2 stars because their appliances have helped me, but its not worth the horrible communication and blatant disorganization.
Jan 29th, 2024

DO NOT GO HERE!!! Avoid at all costs. Stick to dentists that specialize in TMJ or honestly just go somewhere else. The tech didnt know how to take my X-rays, kept stopping to ask someone else in a different room questions and also didnt offer me a lead apron. One of the billing ladies is rude! The younger one. She spoke down to me like I was a child when I had questions. Extremely condescending. The other one is not as bad but still feels like theyre pushing things on you like sales. They were trying to tell me my TMJ is so bad that I needed a day guard when I definitely do not which they basically tricked me into signing a sheet saying that I wanted it when I definitely didnt. You dont get a copy of this signed document by the way. I had to pay for it out of pocket. $900 Im never getting back and so much time wasted with such an awful experience and staff. Will never go back. DO NOT RECOMMEND. Super upset with my outcome here.
Nov 5th, 2023

Person responding to the phone was extremely rude and short! Did not give any room for questions and hung up immediately as I was saying thank you. Have more polite people answering your phone calls if youd like a better representation of the clinic.
Oct 15th, 2023

Had first appointment and everyone was very professional. Dr. Bernstein was very helpful with my jaw issues.
Jul 19th, 2023

Very disappointed experience here after reading so many positive reviews. Wasn't able to understand or communicate with the doctor during the exam. No one really explained what was going on during the entire 2 hour visit
Jun 6th, 2023