T.J. Maxx

Damaris Canahui _{on Google}

Apr 6th, 2024

Bought two travel luggage, the wheel snapped as soon as we were going to the airport. I tried to return it because the receipt says return within 30 days and I still had the wheel hoping they would understand that their product broke on its own. Alma was very rude, seemed like she had an attitude to begin with and did not try to even be accommodating or even inform me why I cannot receive a refund. I called customer service and was notified that Tony the store manager would be giving me a call to handle my situation and I am still waiting on that call. My time was wasted, my money was wasted and my effort to even try to resolve this was thrown away as if I wasn't a loyal customer for years.
I this point I dont care about refund!!

Innachka D _{on Google}

Apr 5th, 2024

While driving back to Oregon from Olympic National Park, I stopped at a store for a quick break. I was pleasantly surprised to see fully armed security, which provided a sense of safety. The store had clean and well-organized shelves, but my experience took a negative turn at the register. The cashier asked if I needed a bag, to which I replied that she could put everything in my Kate Spade lunch bag, which I was purchasing. However, after scanning and payment, the cashier disappeared, leaving my items scattered on the counter. I had to gather everything back into my bag myself, which was frustrating and disappointing. It's disheartening to encounter such lack of consideration and professionalism. Its NOT T.J.Maxx standards. 4/5/24 16:55

Sunmi choi _{on Google}

Apr 5th, 2024

The line at the checkout was so long that I went to buy something and left it there.
Waiting too long at the checkout counter.