Loft House Apartments

What a turnaround it has been since the new management has taken over. Ive been a resident for several years and I definitely can see the positive changes. The property looks great and I have noticed all the improvements to the building, both aesthetically and functionally. The office staff, Valerie and Denise, has been so pleasant to see and actually connect with. They are both always so friendly and super approachable. Denise has been awesome with communicating with any questions we have and very quick to respond. I highly recommend to live here. Kudos to the new management for their hard work and dedication to this community.
Feb 15th, 2024

Booked an appointment, no one opened the gates or picked the call at appointment time.
Jan 31st, 2024

Look elsewhere! This apartment has the worst management that has absolutely no regard for residents or their living conditions. Many of us tenants had hoped that things would improve with a recent change in management, but the new group is worse than ever. Almost nothing works on site, constant billing errors, and they could not care less.
Oct 25th, 2023

It's been a generally pleasant experience living here, and especially now after the renovations and the change in management that took place last year. The gym/lounge have been refreshed, the pool areas are seeing better upkeep, and the elevators, which at one point previously were down for months at a time, have only seen 1-2 days of downtime since the management change. Both the front office and maintenance team are also super responsive to requests and friendly to communicate with. Shoutouts to Denise, Valerie, Sebastian, and the rest of the team for making this a great apartment community. In terms of downsides, the main one for me has been external sources of noise - the daily CalTrain horns, commercial trucks unloading on early morning weekdays, occasional weekend jet flyovers to Moffett Airfield, and club/bar music from Murphy Street on Friday/Saturday nights. The double paned windows generally do a good job of keeping out the noise, but some units will still fare better than others (courtyard facing units being the quietest). If concerned about the noise, I'd recommend checking the CalTrain schedule and touring during a time when the train passes by, to get a sense of the noise from within the unit, as well as visiting the area on a weekend night when Murphy Street is most festive.
Apr 2nd, 2024

Updating it to 4* because the communication did improve. They also explained why sometimes its not possible to have a specific time for entering the units.Ill preface by saying I love the convenience of living here. The in-person interaction with most of the staffs here has been pleasant. There was only one time when I encountered a rude receptionist (after the management change, and Ive only seen her once so she might be temporary). However, communication about entering each apt units has been increasingly frustrating. This is the only apartment complex Ive lived in that would frequently announce the need to enter our apartment unit (for non maintenance reason). Sometimes no one would even show up (ie: for balcony checks), which makes me think that those email arent meant for everyone. However, this makes it difficult for me to plan my day. Pet owners might relate the need and desire to be home when theres a stranger entering the house. What if the pet escaped? Cats are escape artists, and one of my cat loves hanging by the door so if one arent used to walking around cats, they might accidentally shut the door on them (injuring them). Hence, I would prefer better communication about the approximate time I need to be home. The new management would often give a vague 1 or 2 days timeframe, and are inflexible with scheduling specific timing (like between 9-12pm as opposed to 9am-5pm on both days). The previous management was able to work with me to coordinate a more specific time frame, so Im not sure why were not able to coordinate with the new management. Last time they said they will try accommodating, they did not even make it to my unit until 4 hours after my desired timeframe (I was traveling that day so I had asked if they could come in the morning instead). Imagine my paranoia when I saw that the smart lock was unlocked by management while my cat sitter had to step out for late afternoon lunch. After that, they usually just say they cant accommodate my request for a more specified timeframe. I hope there will be better scheduling coordination in the future. All the other apartments (with even more units to manage) Ive lived in before were also able to coordinate with me, so Im sure Loft House can figure out a way if they want to. Otherwise, everything else is going great! Except that the hallway has been stinking up more often after one of my neighbor moved out (he helped contributed to making the hallway smell nice). Love that there are more events recently though.
Mar 7th, 2024