Nautilus Solar Energy, LLC

Happy Friday Thomas!It was very nice of you to take a moment to share your thoughts on the electricity discount you've been receiving. It's because of subscribers like you that together we can add clean energy to the local grid and support the local economy.Sincerely,The Nautilus Solar Team

Good afternoon Max!Thank you for providing your opinion about community solar by Nautilus Solar Energy. Glad to see you enjoy helping add clean energy to the local grid, supporting local jobs and the community, and saving a little bit of money each month.Sincerely,The Nautilus Solar Team

Hi Tyler,Thank you for your review!I talked to our Customer Care Team and we believe we found you in our system.It appears you called to find out when the solar farm your home was allocated to would come on-line, which happened around 2/8/2024. We often put subscribers on an active farm but sometimes it can take a few weeks (or even months). We identify this upfront but we also understand your anxious to do your part to bring clean energy to the local grid and start saving. We apologize for any inconvenience this may cause.Please reach out to our Customer Care Team at #866-969-4129 or email us at [email protected] if you have any further questions or concerns.Sincerely,The Nautilus Solar Team

Hi Dylan,We appreciate the time you took to share your thoughts.We noticed that you are on the 2-bill process, which is where you get a bill for part of your utility charges from the utility company and the other portion from Nautilus. It is the latter portion where you receive the discount in the form of solar credits that bring your overall bill down when you add the two together. We know the 2-bill process is confusing and worked with the utility companies to have them allow for a 1-bill process where it’s all on the same invoice. A subscriber just needs to opt-in to the new process and is highly recommended due to the exact reason you mentioned. Because this is a shared relationship with your utility company, we must coordinate the cancellation process with them. For some utility companies it is immediate, for others it can take up to 90-days and we have no control over this unfortunately.Either way, you will save money, while helping the environment, by choosing community solar. If you’re interested in learning how it works, I’d encourage you to visit this page to see how CMP and Nautilus do the billing: https://nautilussolar.com/billing-explained.I’d also like to extend an offer to reach out to the Customer Care Team at [email protected] or 866-969-4129 and ask for a manager. At a minimum, we’d really appreciate the opportunity to work with you to put your mind at ease regarding your charges to show you how you've saved.Sincerely,The Nautilus Solar Team

Hi Arthur!Thank you for trusting Nautilus Solar to save you money while adding clean energy to your local utility grid. We are very happy to know you are enjoying this no-cost energy savings program and are looking forward to having you as a long-term customer. We appreciate you taking the time to share your thoughts with others.If you need anything, please reach out to us at [email protected] or toll-free at 866-969-4129.Sincerely,The Nautilus Solar Team