White's Furniture & Accessories

Purchased a $2000.00 leather couch a year and a half ago. Also purchased a $200.00 additional warranty at the same time. An area of the leather has worn and faded. We are senior citizens so its definitely not due to abuse but to poor quality. We have tried to have this fixed by Whites especially since we thought we had an additional warranty. After many phone calls to the manufacturer and the store we are told they will not fix the problem. We are not covered for this type of repair ! I will never purchase anything from this store. They have very poor customer service and sell warrantys that are useless. I would advise going elsewhere for purchases.
Mar 1st, 2024

Feb 21st, 2024

Feb 15th, 2024

If you want fine furniture that is where I would recommend sales people are very informative, this place has been in business for a long time. I definitely would recommend this place for furniture.
Dec 19th, 2023

This rating is related to the Sales Manger The sales ladies at White's Furniture and Accessories in Summerfield, Florida, were friendly, helpful, and professional. The BenchMaster seating, Elk Home furniture, Heritage Brands, Howard C. Miller Clocks and the lazy boy recliners, sofas, tables, love seats, and other furniture accessories are highly rated. It makes me sad to think I may not go back to Whites Furniture and Accessories if Steve, the Store manager, is in the store. When I arrived at the store, I was met by Steve. He asked if I needed help, and I told him I would like to talk to Cindy as I have worked with her before. Steve was rude and yelled across the store for her. I met with Cindy and she was kind and helped me choose the chair I wanted to buy. When we were doing the paperwork, I heard Steve rudely speak with another salesperson and treat her like she was a child. The sales lady seemed quite upset and went to the back room. When our salesperson asked him a question, he gritted his teeth, clenched his hand, and gave her the rudest response. She walked away, and he flung his arms up in the air like he was fed up. I then approached him and asked him a question about the fabric on a couch; he was not very nice and told me to do my homework. I have never been so appalled. When you go to a store, you expect the manager to understand the product he is selling. I observed his interaction with other customers and the staff at Whites Furniture and Accessories and could not believe that one person could treat his coworkers and the customers so poorly. The staff seemed to be walking on egg shells when he was around or interacted with them. I can guarantee that if I ever go back to Whites Furniture and Accessories in Summerfield, Florida, and see Steve, the store manager, on the premises, I will not go into the store as he does not follow the Whites Furniture and Accessories Golden Rule simply treating customers the way one would want to be treated. This should include treating his coworkers with respect and kindness. It is sad to say in todays economy that one person can make or break a business.
Dec 16th, 2023