Russell's Auto Salon

Not recommended
Dec 14th, 2023

They do great work!
Aug 1st, 2023

Russell's Auto is the best. Phil and his team know what they're doing. Their communication is strong and on point. The only place in town that I use for body work, and I will continue to use them for years to come.
Jan 22nd, 2023

Best quality work in the area
Oct 4th, 2022

In re: the new ownership: I'd give a -10 if I could. New owner forgot for a week to send the estimate to my insurance. I left my car overnight on a Sunday for them to start work on the appointment day, Monday. I discovered early Monday morning via a cc'd email that the estimate came in Friday and would take 3-5 days for approval. I tried from 7 AM to reach Russell's and tell them don't work on my car until it is approved. Mysteriously, they never answered any of my six tries by phone, so I emailed them. By then they already had my car "in the bay and torn apart." I begged my insurer to push the approval through ASAP, which they did. Meanwhile no apology from the new owner Leo, only the comment that he "Would work with me" If I somehow got stuck paying the entire bill (for the hit and run). When I finally got in my car, it looked like a dust bomb had gone off inside! I Let Leo know and he had the guy vacuum the interior. Never mind that I had detailed the inside of my car Prior to leaving it there. Was stuck waiting 45 minutes while the employee vacuumed the interior. He also had left a large piece of equipment on the rear floor. No apology, No comment that he would make sure employees would not open car windows while cars are in the shop, The only comment was that because they are not a car detailing shop, I can't expect it to be as good as it was when I brought it there. Everyone will sorely miss Terry! I hope it wasn't a seller finance because Terry will have to come out of retirement!
Feb 11th, 2024