AutoZone Auto Parts

Went to get a tail light replacement bulb but they were out of stock. I asked when they would have some and was told they didn't know then I asked if they would install it if I bought it at another store. I was told NO. I've bought parts and other items at Auto Zone off and on for years and I never had a problem with having anything installed that I knew was simple. I guess the pandemic has changed the way businesses operate.
Apr 8th, 2024

My recent experience at AutoZone left much to be desired. I simply stopped by to purchase some oil for my 2015 Kia Soul, a routine task that should have been quick and hassle-free. However, what should have been a straightforward transaction turned into a frustrating ordeal. After grabbing the oil I needed, I passed by the mini fridge and decided to grab a Powerade before heading back to the counter. Upon reaching the checkout, I was served by a different staff member who questioned whether I had paid for the oil I had just picked up. This unexpected interrogation made me feel uncomfortable and inconvenienced, especially considering I had already paid for the oil at the same store just moments ago. Although the issue was eventually resolved after verification, the overall experience left a sour taste in my mouth. As a customer, I expect a certain level of trust and professionalism when making purchases, and this incident fell short of those expectations. While I appreciate the convenience of AutoZone for automotive needs, this particular encounter was not a pleasant one for me personally. I hope that steps will be taken to improve customer service and avoid similar situations in the future.
Apr 2nd, 2024

Mar 30th, 2024

Mar 27th, 2024

Mar 24th, 2024