Pioneer Fence Company

Ryan Williams _{on Google}

Mar 14th, 2023

I've used Pioneer Fence Co for two separate projects and these guys are excellent! Their service level is absolutely top notch al the way from their office staff to their field personnel. Their craftsmanship and attention to detail is superb.
I'd strongly recommend these guys to anyone that needs fencing project. Service: Custom fence construction

SJ C _{on Google}

May 18th, 2021

Great from estimate to close! Larry was very professional and attentive to our requirements. The team was super tidy and great to work with. We couldn't be more pleased with the outcome.

some nobody _{on Google}

Aug 14th, 2020

Fantastic company quality fences friendly employees.

Stacia Anderson _{on Google}

Sep 7th, 2018

Their fences are beautiful - their customer service is not. We lost a section of our fence to a storm system that took out a lot of fences in our area in mid-March, and since our fence is likely original with the house from 1987, we want to get the entire thing fixed. Is it a massive fence? No. Is it a fence that Pioneer could easily bang out in 1.5 - 2 days and charge me several thousands+ of dollars for? Absolutely, and I would have been happy to pay them!
I originally called them in late mid-April for a quote and it took them a week to call me back, which is fine; I understand that they're busy right now. Larry came out to my place on May 1st to take measurements for an estimate and was quite delightful, so shout out to Larry! Alex, the office person I spoke with, told me that I would have a quote from them no later than Friday, May 3rd, which never happened. I called on Tuesday, May 7th and left a voicemail, nada. I called again on Monday, May 13th and got Alex on the phone and she said she'd had the stomach flu, blah blah blah, and would get the estimate out to me ASAP as she was leaving on vacation the next day. It's now Monday, May 21st, and I have received absolutely nothing from them.
I've been in touch with other fencing companies who have explained that they're booked out 4-6 weeks due to high volume right now, which I totally understand. Giving customers the run-around and not being honest is something that I do not understand, especially as a fellow small business owner.
I find it to be such a bummer to be writing this review as I would much rather be writing a review singing Pioneer's praises, but my hope is that this review spurs them into better customer service going forward for others. Transparency will always get you further than lying to someone and wasting their time.