Williams-Sonoma

Mar 19th, 2023

Woof, they were a very little bit busy, but the employees were acting as though it were the Apocalypse. It clearly stemmed from poor leadership as the manager seemed very confused and had to be continually directed by her employees for what to do next. The employees were mostly trying to look as busy as possible so that they wouldn't get yelled at. I don't blame them. Because it was so difficult to shop there today, I asked for a small accommodation, that they gift wrap one item for me quickly. They said "no" that it would take at least 30 min, although no one was wrapping any items presently. I came in for a $20 lattice crust maker, but I am also in the market for a $900 All-Clad set. Amazon it is. I dont look like your average WS customer, more like your average lumberjack, and at first, I thought that could be why I was treated poorly. But then I saw the manager speak very rudely to a man who had a question about a return. Then there were a group of ladies in line behind me who were clearly being kind, but you could tell their patience was running a bit thin, as well. One of the nice ladies reminded me that WS would give me the paper to go. The cashier actually growled at her. I'm not kidding. I'm really not. The manager of WS growled at the kind lady behind me. I promise to never return. There is a high-end 8" chef knife on my mind, to replace my awesome, but not fancy, knife that I have now. It would have taken a great salesperson, but I could have been convinced to spend a whole lot more. It was technically possible to get me to take home a $450 knife plus the All-clad set. That reminds me, there was one employee, dressed wildly unprofessionally, bracelets everywhere printed shorts with mismatched printed short sleve button-up shirt. His shirt was half unbuttoned, and the buttons were in the wrong holes. He needed a shave, too. Ironically, he was selling coffee makers. I mean, this place was just ridiculous.
Mar 11th, 2023

Feb 15th, 2023

Not as good as in the past. Prices have really increased.
Jan 9th, 2023

Great product.we went in for a cutting board and knife board. Manager was put off by my question about the cutting board. She was less than helpful and condescending. Pmy husband submitted a survey. Noone called to rectify. I expected more from a place that sells $ 500 cutting boards!
Jan 6th, 2023