Scottsboro Electric Power Board

Im not sure how the customer representative (Cheyanne (sp)) has retained her customer care position. We have been with SEPB for decades. We CHOOSE to have SEPB internet/cable. I am weary of calling, a couple times a year, and being treated like someone foreign that is asking for directions. The technicians have always been kind, considerate and so helpful. The technicians have always made us stay with SEPB.
Mar 2nd, 2024

Feb 7th, 2024

I had my phone changed from Verizon to SEPB. Two employees came two different times and each time they were very courteous. I don't know their names.I also spoke with someone named Debbie who was so sweet and helpful. Thank you for your courteous employees. It's rare these days.
Jan 22nd, 2024

Do not use these guys for internet! I had countless issues with my service, after several service calls they never fixed the issue. I work from home and have to have a reliable, consistant internet connection. They also BOLD FACE lied to me. Told me a contractor would come out and burry my cable, which lay in my yard for months. I Canceled and got Charter, much better!
Dec 29th, 2023

Should really give the people a heads up that they will be tinkering with the power lines whose power ends up getting cut off without any warning. I have children and in this day an age everything is electronic. Sucks to have to waste food bc youre in the middle of cooking something and the power company just shuts off the power. Having to waste food is wasting money on stuff I bought to feed my kids. Now it goes in the trash bc its half cook and my children cant eat it. Kind of disrespectful and just plum annoying. Have more decency please a simple knock on the door would have helped somebody.
Dec 22nd, 2023