THE FIREBIRD

Aug 25th, 2021

We ordered, and paid for, a Napoleon Grill from a big box store on April 17th and we were told it would be delivered in a week. Every week we were given a different story. The last was that was because it was ordered and paid for in the store, and not on line, it would not be included in the shipment Napoleon received from China in early June. We canceled our order and called The Firebird on June 3rd. Kelly found us the grill in Phoenix and had it shipped to their store in Santa Fe in 3 days. It was assembled and delivered to our house by David on June 11th. Everyone we dealt with at The Firebird was knowledgeable and professional and most importantly, honest. We want to thank all the team, Kelly, Kimberly, Kent, , David, Sage and the owner David, for their excellent customer service. Gratefully, Michael and Linda Giannuzzi
Jun 3rd, 2021

May 3rd, 2021

Apr 29th, 2021

Steer clear of this company. Do not purchase anything from them. If we could give 0 stars, we would. Kent sold us a stove and less than a year later the cast iron started to warp. David the owner refused to accept any responsibility for the faulty product that his team sold my mother. Customer service is definitely not David's main priority. Very unsatisfied customer.
Apr 15th, 2021