John Murray Plumbing

I have been a customer of this company since I moved to California from New York several years ago, and am always satisfied with the high quality work that they do. Cade helped us out with a plumbing problem recently and was extremely professional, knowledgeable, courteous and efficient. I am always happy to refer friends and neighbors to John Murray Plumbing because I do so with complete confidence that they will be pleased with the outcome. Keep up the wonderful work that you do! It's so great to work with a company you can trust!
Mar 26th, 2024

My initial experience with John Murray Plumbing, as a first-time customer, left much to be desired. While I initially contacted them to install two bathroom faucets from Home Depot, I had additional items in my work order that needed attention:1. Installing two new sink bathroom faucets. 2. Repairing my leaking bathroom tub faucet or identifying the necessary parts for me to order. 3. Swapping out a plastic piece in the toilet that connects to the wall. 4. Reviewing the built-in shower trim and assisting me in determining which trim I could order to fit the old valve. 5. Evaluating toilets to find one that would fit well since I desired a larger toilet.I engaged with Amanda regarding these items and utilized their text system to send pictures, which was initially a positive experience. I was informed that the hourly rate was $150, and any parts on the truck were optional for purchase. The toilet tub replacement was an additional $17.The plumber effectively handled the tasks, but unfortunately, he didn't have the parts needed for the leaking tub faucet, which, upon ordering, would cost $170. In hindsight, I regret not obtaining the part number immediately for comparison shopping.The final bill amounted to $473.00 for a 2.5-hour visit, including sink faucet installation, toilet tube replacement, and labor. However, the lack of a detailed breakdown on the bill left me dissatisfied it was written out in three sentences, when I asked the plumber about that he said they don't do cost breakdowns on the bill.Days later, with no response regarding the tub faucet, shower trim, and toilet concerns, I contacted the office multiple times. The communication breakdown persisted, leading to frustration. When I finally spoke with Amanda, seeking the tub faucet part number and information on the shower trim and toilet, she promised to consult her manager and call me back. Unfortunately, despite days passing, there has been no follow-up.As a new customer, this lack of communication and unresolved issues have eroded my trust in John Murray Plumbing. Although understanding that we all get busy, being ghosted after paying the $473.00 bill and being promised follow-up on outstanding issues leaves me with an unpleasant feeling. Regrettably, I cannot recommend John Murray Plumbing and will be seeking a different plumber in my local area.
Mar 15th, 2024

5 stars to Murray plumbing. Called at noon, and Tom arrived an hour later. Quickly fixed my toilet. And charged a very reasonable amount. Friendly and efficient.
Feb 27th, 2024

I had the pleasure of meeting Casey when he was sent to repair a leak at my water meter that was deemed by the water company to be my responsibility. He began the job promptly and completed it in a timely manner. Didnt mind a little interaction from me and was a very pleasant professional. I told him that I would request him for any future jobs. Service: Plumbing leak repair
Oct 21st, 2023

A plumber ,Carlos, came first thing this morning. He was both knowledgeable and very polite. Carlos investigated the problem and repaired the problem. To be sure all was correct he drained the water tank and refilled it. The problem was not the tank as I feared, but the the metal hose. Replaced with a copper one. He cleaned everything up. A very through man and a job well done. Another good reason to keep using John Murray Plumbing. Thank-you, Ed
Oct 11th, 2023