Lush Cosmetics San Luis Obispo

Jackie Leopold _{on Google}

Mar 26th, 2024

We just had my daughters 9th birthday party at Lush and it was more than I could have expected. Jess was incredible with the girls and they had so many fun activities planned and tons of goodies to take home. Would definitely recommend for parties!

Mi Ma _{on Google}

Mar 13th, 2024

I didnt ask her name but one of the staffs who is fairly new working at LUSH in San Luis Obispo has no sympathy for customers situation at all. She shouldnt work there.
I purchased a product a while back at LUSH in San Luis Obispo and the product became moldy or extremely oily before its expired. I reached out to Chat Customer Support asking for exchange, however, they were unable provide the resolution as I did not have the receipt. Then I was advised to bring it to the Store for exchange instead without receipt. I was aware that the product was about to be expired. The chat support told me its ok to bring it to the store even after its expired. I specifically asked the question especially because I dont often drive to San Luis Obispo where the store is located. If they told me to bring before its expired, I would have.
I brought it to the store today after few months after I communicated with the chat support and explained the situation to one of the employees. The product was being decomposed into fluid and solid parts, so it all looked watery and the amount seems to be less. Soon after she opened the container, she gave me an unpleasant look and said I mean, this has been used. Its almost gone as if I was trying to be malicious.
Its a facial hydration cream that cost me around $30, fairly inexpensive. I reported it as I felt LUSH should be aware that there is a defect product, which possibly might have had other customers affected. I would want to know if I were the business owner who sells products used for face.
Long story short, the staff whom I spoked to handled very unprofessionally and ended up saying here, this is the replacement product. You can have it without showing sympathy for my situation whatsoever. She pushed me to take the replacement product and left. As mentioned earlier about the quality control, its not the resolution I want especially she seems completely upset. So, I said to her, You do not seem to agree with my claim at all and treats me like I am trying to get more free products and she said Yeah, now you seem that way. Once she saw me I grabbed the replacement, she walked out to the back office and never returned.
When I walked to the cashier to pay other products while holding the replacement, another staff asked me what to do with the replacement product I had in my hand. I explained the situation, then she advised me no exchange is possible once the expiration date is passed as their system wont allow them to do so, which is way more constructive reason that what the first staff said. So basically they wont accept exchange once its expired, which is not what I was advised during the online chat. She also mentioned the staff I initially spoke to is fairly new to the LUSH OK, again I am having trouble understanding why she did not even ask others for help while she was talking to me but took off without saying anything instead.
I decided not to take the replacement product, and they took the defect product that I had from me.
I love LUSH. I order online, and always buy products every time I find a store while visiting different locations (LA, SF, San Diego, etc). Staffs are always super nice and friendly. They also take really good care of my two girls ( 4 and 7 yo) and they love LUSH bath bombs because of the outstanding customer service. I really did not expected to be treated as if I am trying to cause a scene.
This is the worst experience and I hope it will be the first and last for me. I will never go to the San Luis Obispo Store ever again.

Izzy _ _{on Google}

Mar 8th, 2024

Normally I LOVE lush I mean I have just about lush everything BUT I just bought this at this store location a few days ago.. just opened it and it looks super crusty and used. Makes me wonder if things are getting returned like this and not checked i dont know but im disappointed and its pretty unsanitary and gross. SLO pls do better..

Vanessa Rodriguez _{on Google}

Jan 20th, 2024

Aimee is the best!

Kate Sheridan _{on Google}

Nov 18th, 2023

I always love stopping in a Lush, and this one was above and beyond. The staff was incredibly helpful and fun to talk with. After our purchase, they even gave us excellent recommendations on cocktails and restaurants! Highly encourage you to treat yourself here.