Sony Electronics Inc

Literally the worst customer service I have ever dealt with in my entire life. Completely unacceptable behavior.
Apr 2nd, 2024

Most of these reviews don't reflect Sony as a whole. Customer service can be improved, but Sony products in my experience have treated me well. Superb quality and no issues since The Walkman!
Oct 8th, 2023

I purchased my first OLED TV the XR-65A95K. I have owned Sony TV's exclusively since 1976. I will start out with the good. I think it is the best picture for a TV I have ever seen. But the sound without a sound bar is poor at best. Cool idea to use actuators behind the screen. With an expensive HT-A7000 soundbar and using the center speaker cable it is must better but still needs the subwoofer. As with other reviews this TV is the slowest to boot up of any TV. Due to the fact that better then 50% of the time is boots to ither a blank screen or a solid green screen. You can unplug to reboot or try the remote go to system and reboot. Sometimes it will work 50% it won't and you do it again. Now if does boot up then the sound bar keeps interrupting and you have to choose the source. So just turning this thing on can take 5 to 15 minutes to see sound and picture. They use a proprietary Google TV so you can't add or remove apps you can only disable them. So you can't install Microsoft teams to use the camera. In conclusion if you don't mind spending lots of time trying to boot up your TV. Then this is the one for you. If you just want to sit down and watch some TV DO NOT BUY THIS TV. Way too expensive for something that doesn't have all the bug worked out. Mine is a 2022 model so hopefully in a few years they will figure this out and have a great product until then avoid the expensive TV and soundbar.
Jul 6th, 2023

Company is BOGUS! Lifelong fan that will no longer purchase Sony. The switch from PSNow to PLUS is a money scam. They promised users that they would keep the old rates, only to force cancelations and charge the new rates on renewal. They refuse to issue refunds or any sort of compensation. I am doing an expose on them for social media, including recordings of all calls and screenshots of messages. I've also been in touch with 50+ other users that have experienced this same issue. Their stories will be included as well. I will update this review when finished with all social media & news outlets that will cover the subject. Throw out your PlayStations and go get XBoX Game Pass. This isn't a PlayStation only issue, this is a full on Sony issue.... It took 5 minutes for Sony to lose a 20+ year follower. Can't wait to see how many more they lose after this goes public.
Mar 25th, 2023

As others on this site have expressed. they do not support their products. this company is not the one from the 1990s, the quality has dropped and they will not honor their warranties, you receive people who dont speak english reading a script and wont deviate from it. go buy an LG or a samsung, companies that stand behind their products when they screw up. dont by sony products
Jul 17th, 2022