Omaha Steaks

Horrible customer service, lost orders, and no response when I asked for a refund. Totally ruined a Father's Day gift by not delivering and leading me on a wild goose chase trying to hunt down the package. I had to submit a fraud claim to my bank to get my money back. I cant believe this company is in business with this kind of thing happening. They're taking advantage of people in need of food delivery during the health emergency...Disgusting!
Dec 22nd, 2020

The bacon wrapped filets are good, though they mostly just taste like bacon. We were disappointed to find a bit of fat or grisle in most every bite. At $10 for a 4oz s steak, that's not many bites. I recommend slicing very thin and serving atop a Caesar or Cobb salad. Makes a delicious meal.
Nov 30th, 2020

Don't order steaks from Omaha. We finally received the shipment after 5 days of delayed. I did not bother to open the cooler, as the smell was so bad that I immediately put the box in the trash bin. I did not bother to take any picture as well, as I don't want to get myself sick. I guess you can imagine after five days without proper treatment how the items would look like!!!! When I asked about where was my steaks, the lady said they were out of stocks two items and therefore did not shipped them out!!! Then the lady said she agreed to reshipped some items plus a refund of out of stock items $55.15 and a $125 gift card. I paid $155 for the items excluded the $25 voucher that I used for this order. So in order, I paid $180 for this order. So I waited for another four days for the new shipment arrived. It didn't arrive. So I called again, then another lady said the replacement shipment was out of stocks, so they cancelled the whole order and refund only $55.15 plus a $125 gifts card without my consent. During the conversation, the lady cut me off, so my husband called them again ...anyway a very bad experience as I have need their customer since 2016. I am disappointed not because of the out of stocks items but I have to called to find out what was going on. They could not even bother to call or email to inform me about the situation. Well, I guess they don't care about losing one loyal customer.
Nov 16th, 2020

My mother in law purchased one of their box sets as a Christmas For our family, it wasn’t bad but certainly not high-quality, but much appreciated.This year she ordered it again the quality was terrible! The hamburgers were off colored and had an old smell to them. The chicken breasts are very small and on the tough side. With quality meat becoming readily available at your local stores I’d recommend going that way instead of ordering from Omaha steaks. The quality is not consistent especially for the money, I could buy organic or grass fed /grass finished beef locally.
Jul 24th, 2020

To keep it short and simple don’t waste your time and money. I ordered a box in very early March, with a delivery date of March 23rd. They moved the delivery date 4 times, and finally set on April 7th. They told me it was so they could coordinate with the delivery company. The first box was sent and got stuck in a FedEx facility. FedEx threw the box away due to it being rotten. I called and asked for a new box, which they gave along with a $10 gift card because they were out of something that was in the box. The women on the phone told me it would be here on the 16th of April. I called on the 14th of April to make sure it would be here and they told me they moved the shipping date again to April 23rd. I ended up canceling the order due to the fact it had been a month and a half since I originally ordered. Customer service was as helpful as they could be, but they didn’t respond to any emails.
Jun 18th, 2020