Mercedes-Benz of San Jose

Unfortunately wifes car required an unexpected repair. However, Daniel in the service department amazingly scheduled us in the very next morning. He ensured there was a loaner available and ready for my wife when she arrived. She literally drive in, signed and drove right back out with no interruption in her schedule. Daniel kept us updated with the status of our vehicle throughout the process which made us feel relieved. Cant thank Daniel enough. I had a Great experience!
Apr 4th, 2024

Apr 4th, 2024

Apr 2nd, 2024

The best service offered around the Bay Area.
Mar 27th, 2024

My business partner leased her car at the same time as mine. I was sold maintenance packages that didn't even cover my car due to the fine print exceptions. The finance person made some error on the original lease and told my partner she needed to come sign the lease again. She was told that nothing was changed except for discounting some of the service packages for her inconvenience. This was a complete lie. The service packages were switched out, providing for a more expensive extended warranty that she didn't ask for, replacing the service package that would have actually been useful, and the mileage allowance was dropped significantly without her knowledge. She was not allowed to compare the leases at the time of signing and unwittingly signed off on receiving a substantially different lease. There is no way that I would ever recommend Autonation to anyone, ever. What happened to us is fraud. This is exactly the unethical practices that give car dealers a poor reputation. In this case it was well earned.
Apr 3rd, 2024