Brinks Services

It started when my neighbor did a water heater replacement and the installer broke the water regulator or something (not sure what broke). Then enter BRINKS PLUMBING to fix the issue. In the process, BRINKS did not set the water pressure to the right PSI and cause to drop water pressure on all houses (including my neighbors). I did not have any running water at all in my shower. I called my property manager to address the issue. The next day (Saturday) a guy from BRINKS Plumbing showed up and said, " are you the one who has problem with the water pressure?" I said "yes". He then ask me if he can come in and check it out, I said "yes". I showed him the bathroom a turn the shower on and he saw that there is no water at all. Brinks employee then said, "wait, let me go outside and I will be back to adjust the water pressure. Few minutes after he came back and check it again and saw that there is barely water coming out. He then proceeded to ask me "ARE YOU A HOMEOWNER OR A RENTER" ( I believe that is a key phrase for an upsell ), I said "I'm a Homeowner". After I said that, his face LIT UP and said very happily, 'OH! OH! I KNOW WHAT WRONG WITH IT, IT IS THE ACTUATOR INSIDE THE PIPE! BUT DO NOT WORRY, WE WILL TAKE CARE OF YOU! WE WILL FIX IT FOR YOU! I was like what?! "  He then proceeded to give me a business card and said just look for ALEX or ED.  He showed me my water pressure in the sink and said,  " COME LOOK AT YOUR WATER PRESSURE IN THE SINK IT IS GOOD!" And I said, "Yes, water pressure in my sink is great but I do not take shower in the sink!, Can you adjust the water pressure to what it was?" He said "YES I WILL DO THAT RIGHT NOW!" He never came back and left my front door wide open!I called the company and complaint about what happened. BRINKS PLUMBING then said they will take care of it and will actually replace my shower cartridge for free! I said "GREAT". Two (2) weeks had pass and they are still looking for the part because according to BRINKS it is hard to find since it from an old house even though I told them where to find it (VALLEY INDUSTRIAL) in El Cajon or Chula Vista or San Marcos, I gave even gave them the exact price ( $65.47 plus tax) and attached a photo on the email and still told that it is still the wrong part!! I know for a FACT that that is the right part and I was just being sent out on a WILD GOOSE CHASE by saying they could not find the right part. PLEASE BEWARE OF THIS COMPANY!! SAVE YOUR MONEY!!!
Feb 22nd, 2023

Oct 12th, 2022

This company's customer service is a joke. We had them reline our main sewer line last year and continue to have clogging/backup issues. We have had to call them to come out multiple times now and have yet for them to fix the issue. When we contact them, they do not answer the phone (they claim they have a 24/7 emergency line but don't appear to actally have this), do not call us back or respond to our emails, and have made us wait almost a week for them to even come out to inspect the issue--even though by that time, the clog resolved itself.Also, they gave us a discount to give them a 5-star rating, so we did that at the time of our relining, but we are removing our review because of their inability to respond efficiently when dealing with issues with the system they installed. Unfortunately, we are stuck using them because, if we use anyone else, our warranty is void.
Nov 26th, 2022

I bought an older house and decided to get a sewer line video inspection to check the quality of the old cast iron pipes. The inspection confirmed the older pipes and found some slight root intrusion at the clay pipes, but it didn't seem like a deal killer to me. Cue some work a few weeks later, and upon excavating a small line repair we discovered that the old cast iron lines actually had no bottom to them. Pacific Drain was doing some work down the street so I had them take a look. One day and a couple of used car salesmen moments later and I had a quote for a $25,000 pipe reline. That night I hit the internet and ended up getting a couple of replies from a few other companies in the morning. One company came over and gave me a new quote for $15K. then I got a call from Bill Brink and he looked at my inspection video and said I could just get the old cast iron lines cleaned, and should reline the clay pipes. The quote was for $5600 and after some confirmations of the work and some assurances for the longer term usage of my pipes, I decided to pull the trigger. The work is 95% complete and the work is top notch. Services: Sewer repair, Drain cleaning, Plumbing pipe repair
Sep 8th, 2022

I bought an older house and decided to get a sewer line video inspection to check the quality of the old cast iron pipes.  The inspection confirmed the older pipes and found some slight root intrusion at the clay pipes, but it didn't seem like a deal killer to me.Cue some work a few weeks later, and upon excavating a small line repair we discovered that the old cast iron lines actually had no bottom to them. Pacific Drain was doing some work down the street so I had them take a look.  One day and a couple of used car salesmen moments later and I had a quote for  a $25,000 pipe reline.That night I hit the internet and ended up getting a couple of replies from a few other companies in the morning.  One company came over and gave me a new quote for $15K.  then I got a call from Bill Brink and he looked at my inspection video and said I could just get the old cast iron lines cleaned, and should reline the clay pipes.  The quote was for $5600 and after some confirmations of the work and some assurances for the longer term usage of my pipes, I decided to pull the trigger.  The work is 95% complete and the work is top notch.
Aug 23rd, 2022