U-Haul Moving & Storage at Grissom Rd

Great consumer service
Feb 17th, 2024

IF YOU ARE LOOKING FOR 100% CUSTOMER SERIVICE AND NOT JUST NOT 10% DO NOT RENT HERE!!! I rented a uhaul van from here a few days ago and the customer service was average when I came to pick up the van. It was also quick and simple, which I appreciated. The van was also in good condition as well. Although, I will say, when I brought the uhaul back, the customer service was horrible! There was a young guy working there on a Wednesday at around 5:30-6pm who clearly didnt understand his job duties and wasnt fully trained properly. He also was very disrespectful and tried to scam me out of money I did not owe and repeatedly kept saying that I owed it! I had to call uhaul 24 hour customer service to get actual understanding for my situation!! Ridiculous!! I let the manager Mr. Martin Rhoades Jr know about the situation and he did not care at all! All he said was that the guy did his job. This manager has no type of understanding of what customer service really means. Its really sad to see people like this in manager/supervisor roles who dont care about the company or the customers at all. Self centered man is his second name by the way. IF YOU ARE LOOKING FOR 100% CUSTOMER SERVICE AND NOT JUST 10%. DO NOT RENT HERE!!
Jan 16th, 2024

This place is the best uhaul location I've been to in a long time. Lots of smiling employees ready to help and lots of trucks and trailers available.
Dec 16th, 2023

Saw this Roach in one of the Storage Displays in the building. Not bad.
Dec 1st, 2023

I made a reservation ahead of time for a truck and appliance dolly for 4 hours while I put my things in storage. I am told on arrival that they have my truck, but after 15 minutes of calling around they tell me there are no appliance dollys. I need to move my fridge. Just tell me ahead of time if you can't fulfill the agreement so I can look at other options rather than being screwed over last-minute.
Nov 21st, 2023