Stone-Mart (St. Petersburg)

David Hetterich _{on Google}

Sep 22nd, 2021

Beautiful material and professional service!

lindsay miller _{on Google}

May 6th, 2021

Tom hung up on my contractor this morning. Was simply asking a question......terrible customer service. Why be rude?? He said it was too early in the morning for questions.

paul sullivan _{on Google}

Aug 13th, 2020

Very disappointed with this store when it came to customer service. I put an order in with Dan in sales and explained to him I needed the tile at the end of the week so that workers could get it down over the weekend. Friday afternoon was the agreed upon time frame for this, Dan said no problem. Friday afternoon came and no one showed up so I called Stone Mart to find out what was going on. Dan said he would look into it and call me back. No call after 45 minutes so I called back and got Ryan the manager. This is where things really went sideways and why I am writing this review. Manager quickly looked into it and said no delivery was coming on Friday and instead of apologizing for the screw up he explained how he had VIP clients that were waiting for product and had no idea why Dan said he would get me a delivery on Friday. He also wasn’t sure when the delivery would come, but thought it might be Tuesday. I asked that he call me back and let me know when the delivery would actually be coming and Ryan said he would have Dan do that. No call from the store.
The company has three stores and delivery is consolidated so the next week I called the freight section and they confirmed the delivery for me. Seems Stone Mart in general is okay, but the St. Pete store has issues. This was a simple delivery issue that this store didn’t want to deal with. No idea what would happen if you had a more complicated problem.