Sears Appliance Repair

Betty Flood _{on Google}

Oct 14th, 2023

There was no repairs done at my house!!!

Eldon Burow _{on Google}

Dec 31st, 2023

A technician showed up to check out the oven on a Jenn Air range which stopped baking. He couldnt find the model and serial number on the appliance although he had it on his order sheet. He told us we needed a control board and an element and that we could order it ourselves with the model number which he couldnt locate and had been told to not order anything if he couldnt locate those numbers on the actual appliance. We paid $149 for the diagnosis and he left. I was suspicious of the need for a control board so I called another service company who agreed with me and went ahead and ordered the heating element and came out two days later. The tech fixed the problem, did not need the expensive control board. He then removed a piece from the bottom part of the range, photographed the model and serial number located under the stove. The technician from Sears was not experienced enough to know what to do. Calling Sears to complain is like falling into a bottomless pit and everyone you talk to has a formulated answer. No one has a supervisor. I will NEVER use this company again and Sears, you can forget about offering to talk to me because I already registered a complaint by way of your chat box and was told you would get back to me.and of course, it has not happened.

James Carey _{on Google}

Sep 17th, 2023

I would give 0 stars if I could. If you want a company to completely waste your time and money, then you've found the perfect fit. My dryer stopped working a week ago and we made an appointment for today (with a ridiculous window of 8am to 5pm by the way). We received a voicemail last night confirming our appointment, but today noticed at 1:30pm that our appointment was somehow moved to Monday. No email, text, call, nothing. I call the customer support line and explained the situation. Seeing as it is a negative experience, no support person would hang up their phone to allow me to get to the survey - very shady and just confirmed how poor Sears customer service is all around. I was transferred 8 times and eventually was disconnected without being able to give feedback. Safe to say I will not be giving Sears a dime and I sincerely hope nobody else does either.

Deborah _{on Google}

Aug 23rd, 2023

Ricky, who normally comes out was my technician and he was prompt in verifying the appointment times, ordered what he needed after the initial examination of my dishwasher and explained what came next. He explained that he was having everything he needed shipped here for convenience, unfortunately on his return visit he noticed he was missing one crucial part that had been overlooked; he reordered it and rescheduled for two weeks from the date of order, luckily it came on Saturday that he was due on Monday. Within about an hour he was done and ran a cursory cycle. I enjoy doing business with a man as professional down to earth and polite. He is truly an asset to the Sears Hole Service department.