Geremia Pools & Landscaping

Not the same Geremia Pools from 5 years ago, let alone 30 years ago. Most staff and employee's are nice and clean facility though. Services: Inground pool installation, Remodeling, Design, Custom Swimming pool design
Apr 3rd, 2024

Mar 31st, 2024

They started my pool project in October 2022 and did not finish until August 2023. The contract gave an end date of Feb 2023. During my project, the Hernia family sold their company to a Las Vegas based pool company. At the beginning of the project, it was difficult to get any word on why my project was taking so long. All I got was radio silence even when there was a leak in the main piping that was detected in March of 2023 Then one day in late July they contacted me to tell me they are going to finish my pool. They scheduled the concrete pour and realized they couldn't do it because there was still that leak from March in the main line. They fixed the leak and poured the concrete. After finishing my pool, they disappeared without a trace. No one from the New staff would get back to me about fixing one of my pool lights that they installed that was malfunctioning and a gas line that they tapped into for my pool heater that squeaks when the heater is running. Again, radio silence. I finally got some one on the phone last week (end of March 2024)to explain the situation. They got back to me with an INVOICE for $250 to come and give me an estimate on fixing the light and checking the gas line. All of this should have been working correctly right from the get go. I paid over $120k for the pool. Let's what they do next. I would recommend that if you decide to go with this company to make sure your contract gives you the final approval before the bulk of the payment. I will update in a few months about any progress.
Apr 5th, 2024

For the better part of 18 years I had been a very pleased Geremia customer. My pools construction (in 2005) was close to flawless, and, since the early 20-teens (when I began contracting through their service and maintenance department), I had been generally well-supported (albeit with some not-to-be-unexpected hiccups during the first couple of COVID-19 pandemic years that we navigated through on a then-collegial basis). During the past 18 months, however, the quality of their service has dropped phenomenally, e.g., MANY missed service visits; no replies to any of my voicemail or e-mail messages during the past 4 months; and multiple quotes for needed work that involve 300-500-percent markup on the price of parts (which to my mind is unethical i.e., I believe in paying well for labor by an expert repair person, but I believe it is obscene for a company that pays $500-1000 for selected parts to charge the customer $2,000-3,000 NOT including labor for those same parts). Lastly, I am trying to get them to replace a Frog system insert that one of their repair persons removed in 2022 (without my permission) during the fix of an unrelated leak (with no reply yet to my three most recent voicemail messages about this problem). Im preparing to leave Geremia and switch to a highly-rated alternative provider. I hope Geremias new owners (yes; the company was sold recently probably a large contributor to all of these problems) addresses my complaints in a positive and constructive manner. If they do, then I will gladly write a follow-up post summarizing accurately and fairly the outcome. Whatever the ultimate outcome may be in this regard, however, Im afraid I cannot in good conscience take any more chances at disappointment (and a perpetually green pool ) by remaining their customer. I close by attaching a photo of my pools current condition following this weeks most recently-missed (every-Friday) visit. Good luck other Geremia customers! Chris Gresens
Mar 16th, 2024

Update: During a recent visit to Leslies Pool Supply, I learned that they do not believe this company is still in business. We thought it best that prospective customers know.l so as to avoid the fate of unfinished pool projects. Sad as their reputation was very strong a year ago. Original revised review: My wife and I have made the decision to rescind a prior 4 star review upon discovering that a number of the sub-contractors involved in our pool project have not been paid in the 6 months since the pool and landscaping have been completed. As a result our solar heating system will not be serviced by the installer and a number of open items including a final inspection has not been addressed. Weve had to hire a number of additional services to assess and repair critical system issues to keep our pool running. Even more we do not believe it is ok to leave balances unpaid to sub contractors. Upon resolution of this situation we will happily return our review to Google Reviews.
Mar 13th, 2024