Thompson Nursery

Awesome
May 20th, 2023

May 7th, 2023

Oct 31st, 2022

(Translated by Google) Good job (Original) Buen trabajo
Sep 14th, 2022

We bought our Bad Boy lawn mower here 12 years ago and have continued to bring it here for maintenance and repairs over the years. We have enjoyed working with this company until now. We had some damage to a wire due to a rodent problem in our shed and had to get the mower in for a relatively small repair. This was right before the July 4th weekend. I understand the shipping problems we have all been working around due to Covid, etc., but we are just today, Nov. 26th, receiving our mower back. My husband has had to tirelessly contact Thompson's. No one ever calls back. We've been told someone has called back occasionally over the course of these past months, but somehow they never seem to think it necessary to leave a voicemail. My husband spoke to Alan the other day on one of our many status call checks - they never call us to touch base; we have had to continually follow up with them - and he said, "Oh, no one called you? It's been ready." He didn't apologize until near the end of the conversation and then only halfheartedly. No one has really apologized for the unmitigated disaster that this relatively simple repair has become. Almost 5 months is an awfully long time to be without your lawn mower in rural North Carolina. We are absolutely frustrated and angry about the customer service we've had to deal with. I'm not one to leave reviews like this, but this situation has just been insane. Terrible company, terrible service. I'm now seeing the owner's response and am absolutely floored. I have to think this response is geared to another customer issue, and the owner isn't even aware of what our issue actually is. My husband called numerous times to check in - this is not a "good faith" effort?? An in-person visit is required?? We were BEYOND patient with the constant lack of communication from the company. Part of our patience was, in fact, due to our sympathy around the worldwide complications from Covid. NO CREW WAS SENT TO OUR HOME TO SERVICE OUR PROPERTY, and no offer of this nature was ever made. Not once. Are you serious?? I can't even comment as to the cost of any repair - we've not heard from anyone about it! This is beyond frustrating and upsetting. At least admit when something's gone wrong and apologize. Terrible company, terrible service.
Apr 22nd, 2022