CW Floors & Lighting

Kathy at CW Flooring was such a huge help during our home remodel process. I walked in defeated and she was quick to put together several different options. I visited the store multiple times during the selection process and she was always happy to help me. Highly recommend CW flooring and make sure you ask for Kathy!
Jun 29th, 2023

Dawn Russell is absolutely wonderful to work with -- a true professional and very knowledgeable. From our first meeting with her she completely focused on our needs and wants. If we had questions, she was honest and straightforward and if she didn't know the answer - was quickly to find an answer for us. We could never have gone through this custom home building experience without her!!! In our books, she is definitely 5 star material and a true asset to your company!!!!!!
Apr 25th, 2023

Brooklyn is awesome! She is so sweet, knowledgeable and patient. I always go there for lighting.
Apr 20th, 2023

Melissa has been a great help to me in designing my dream home with tile choices. She has been prompt and taken care of any issues Thank you
Jan 16th, 2023

We were survivors of the tornado that hit Rowlett on 12/26/2015. Our home was a 70% loss and took almost a year to repair. When it came time for floors, we decided to go outside of our contractor and support local by using CW Floors. I truly wish I had read all the negative reviews and reports on Angie's list, Nextdoor, Yelp, and BBB. I had NO idea that they wouldn't support us after the sale. When our engineered hardwood floors started peeling and separating, I called them. They said they had no record of our purchase and couldn't help. We spent over $10,800 in flooring! They claim that they changed invoicing systems and 'lost' invoices on all prior customer purchases. Thankfully, I had all our records and came back to present receipts and work orders. Then they said they would need photos. When given photos, they said we must have termites. So we paid for a pest inspection that revealed no termites or wood ants. Then they said we must have a slab leak or drain clog. So we hired a leak detection company and a plumber to confirm we had no leaks or water damage. They still wouldn't warranty the floors. They now claim the moisture level on our slab did the damage, yet our insurance company shows the moisture readings to be the same at install as they are now. They have used every excuse possible not to honor the floor warranty. Since my initial report, I have had 3 other families reach out to me with similar bad experiences with CW Flooring. None of us ever expected to have to replace our expensive flooring after just a few years. I will still support local, but will definitely do my research this time. I hope this review will help other Rowlett & Rockwall families.
Feb 11th, 2023