Fernando Escamilla: Allstate Insurance

giselda CASTANEDA _{on Google}

Dec 6th, 2023

Rude male I requested a car insurance quote he said not writing car insurance policies at this time only life insurance and home insurance I asked him for a quote and he told me you are probably better staying with farmers insurance like im asking for a quote dont worry about where I should stay he was probably busy texting on social media or really wanted to close the business which I dont care if he doesnt want to work maybe let someone else take the call this is terrible service i hope the company takes care of the personal issues with their employees

Bill Gomez _{on Google}

Nov 22nd, 2023

There's no better way to deal your insurance needs.

Alondra Estrada _{on Google}

Jan 14th, 2024

Terrible customer service from a male. I did not get his name, I wish I would have but he hung up on me before I could even get the chance to ask! I was calling for information regarding my policy with Allstate when I asked for clarification on the matter he responded with a snarky remark whats there more to clarify, its as I just said well that was the issue! I needed it to be repeated I did not understand and just needed more clarification. He made his comment and repeats himself. I let him know thats what I needed to know so thank you maybe my choice of words were poor but I did not appreciate the way he addressed me. I just needed it to be repeated and his response was uncalled for. He just ended the call, I understand customers service could be a lot sometimes maybe taking a break after a hard call could be ideal to come back and better assist future customers. I am willing to modify my review because I was also helped shortly by a woman who did provide good service but our call was short due to myself not having the correct information to provide her. She was helpful and told me I could call back and theyre there to help. I was hoping for the same representative but all representatives should be representing the provider with the same conduct.