SERVPRO of Richmond and Henrico County

Matthew Carter was the consummate professional. He came quickly on Thanksgiving night, no less and was friendly, caring, and efficient. He even showed us how to address the problem in the future should it recur. We could not have been more grateful or impressed.
Dec 2nd, 2023

Scary! Ceneral Manager was like dealing with a used car salesman from the 50's or a Circus barker.
Nov 27th, 2023

Servpro did a fantastic job on our HVAC duct cleaning. Highly recommend their services.
Sep 27th, 2023

The worst company I've ever dealt with thay are con artist they give you a quote because they got you between rock and a hard place say they stick it to you think of the insurance company is going to pay well I paid this myself it was 5,200 roughly they were here for a total of 2 hours drop off the equipment and picking up the equipment and that was it and we put all the equipment outside the driver driving a truck couldn't back up he didn't know how to drive these people are idiots and all they do is suck people's money from your insurance company and individuals the worst worst out of 50 years of doing business they're the worst company I've ever dealt with and I used to do over 400 million dollars with 1200 employees and I've never seen a company this bad
Feb 22nd, 2024

Overall, great service. I had a rebuilt kitchen. The installation was done within 3 weeks. The communication was superb until I received my bill. I was charged for additional cabinets, that was never discussed with me prior to the installation. Also I mentioned during my installation that the food disposal wasn't installed, and I was informed it was not included in the initial quote. When I reviewed my final bill, I realized I was charged for a food disposal that was never installed and also additional cabinets. The communication seemed to be streamlined until the work was completed. I was firm prior to starting the project that I wanted the kitchen to be completed within my budget, which was communicated text and email. The contractor also sent me a thorough plan with A,,B and C, all within budget. So I was very disappointed that the bill was not as I expected. It took a lot of my time to get the bill corrected, with phone calls, emails, and texts, even when I submitted the proof that the billing was incorrect. The craftsman was very good and I appreciate the finished work. Everything is working and looks stylish.
Nov 28th, 2023