Merry Maids of Chesterfield

I paid for a move out deep clean of my apartment and spent almost $300 for the service. When I did a walk-through there was visible grease on the kitchen cabinet above the stove, one of the toilets was dirty (not the bowl, but the tank area was dusty/dirty), one of the bathtubs had cleaning residue streaks all over the tile. The interiors of the cabinets were not wiped out, and the kitchen sink wasn't scrubbed. I expected a deeper, more thorough cleaning for the cost of services. I will not recommend this company to anyone. Services: Deep clean, Moving-related cleaning
Nov 17th, 2022

Jul 26th, 2022

Made an appointment on Tuesday for our house that we are moving out of to be cleaned. Received a phone call on Thursday that two maids would be there for a two and a half our job on Friday between 3pm and 4pm. Husband and I arrived early just in case. No one showed up. Called the office number at 4:01pm. No one answered. Left a voicemail and reached out to the corporate office. No answer there either as it was directed to the local office. Reached out to someone by text and was told that we would be contacted "as soon as possible". Still no answer yet! Horrible customer service! We will be getting our money back for our deposit and going elsewhere.
Jun 2nd, 2022

Didn't service my area, so what good is their advertisement.
Sep 12th, 2020

Very disappointed not only with the poor quality of cleaning received, but also the lack of care related to these issues from the business itself. We used this service for 3.5 months and the standards lowered each time. Out of 7 visits, our hardwood floors were never mopped as promised on our contract. Several times they had to come back the following day to do the job that was neglected, which was very inconvenient for us. They stated the reason was due to them using a "dry mop" method, which does absolutely nothing. Even after my husband provided them with floor cleaner (although we were told that was included), it still didn't make a difference. Surfaces were not dusted and sinks were not cleaned out as promised. The most frustrating part was not even getting an email or phone call once we contacted the company to discontinue services and share our feedback. They didn't care about our negative experience and made no effort to acknowledge or amend our concerns. There are many options in the Richmond area, so don't waste your time with this unprofessional, low standard "cleaning" service.
Jun 13th, 2020