The UPS Store

The customer service is by far the best!! Everyone here is kind, knowledgeable and always helpful. I go out of my way to go to this UPS Store. I love Blue, she is the best!!
Apr 9th, 2024

Joshua is amazing! We have been coming to this UPS store for our mailbox rental for over ten years dating back to their other location a few doors down. We have always had the best service of kind, caring people who go the extra mile for us. Well, ten years later, this owner is still hiring the best as Joshua was absolutely a sweetheart to me and I just want to comment on it. It was about ten minutes after 7 on Friday night and I thought for sure I missed my opportunity to drop off an Amazon return. So my plan was to just check my PO Box. Then I noticed the workers were still there including Joshua. He had already closed his register and I really didnt want to be a pain and bug him after hours, but he reached out to me as I checked my box and said, Are you trying to send something to a person youve mailed to before? I think this is because he could retrieve the labeling information after hours. I told him I was trying to send a package to Amazon and he said, Oh sure I can help you. So very nice of him after closing, but then I couldnt find the return label and he literally dropped what he was doing and spent time helping me access the return code from an app on my phone. He then graciously handled the return and packaged it for me. Im 55 years old, and I have never seen such an amazing worker with such a kind, positive attitude. Thank you owner for hiring such a gem like Joshua!
Apr 6th, 2024

As ups employees may just need to scan boxes and give receipts. They need more education on filing claims or helping customers with issues with deliveries. I'm a bit confused why a human is there if they can not discuss steps for resolution. They told me they can't help me without hardly allowing my description of what happened leaving my lips. Then told me to just call UPS customer service. Which should be a final solution after employees attempt to find someone who does know what to do in various situations. Not a fan of this location as other locations employees assist the customer with more attention. (with response to ups responding: If the UPS name is on the store, a better representation of the company by maintaining employee training will help. There should be a thorough assessment of employments knowledge, otherwise the storefront should say "Shipping store that included UPS and others"
Mar 28th, 2024

Great store! Fantastic staff! Special thanks to Joshua and the team at this Redondo UPS location. Joshua and the staff helped pack and ship multiple large art pieces I had to send across country. Joshua and the UPS staff were patient, packing each item meticulously. They truly went the extra mile to help me with all my details. Thank you so much!
Jan 21st, 2024

Always treated like family, and a brilliant Store for business needs excellent notary services
Sep 28th, 2023