Poway-Bernardo Mortuary

My family used Poway-Bernaro Mortuary a few years ago and we were very satisfied with our experience. We liked that PBM is family-owned and a smaller location compared to other mortuaries in the area. We worked with Denise to arrange a viewing service and have our loved one cremated afterwards. Karen helped us with the catering for the viewing. All of the staff were professional and helpful in the days leading up to and during the event. PBM offers a nice, clean, and simple yet intimate space for your services. If that's what you are looking for, then I recommend considering them, asking them questions, and visiting their location to see if it fits your family's needs. Likewise, the staff were very proactive in contacting me and letting me know about administrative issues like the status of the death certificates, etc. They also provided us with scans of our loved one's fingerprints that we could use to order jewelry. Years later, we worked with Jocelyn to confirm and secure the documents needed to bring an urn overseas. Thank you, PBM, for all the help.
Apr 6th, 2024

I can't thank the staff of the Poway Bernardo Mortuary enough for their assistance in helping me prepare for my fathers funeral. I know it's their job to do so with compassion and understanding, yet we really felt the genuine feeling of kindness and support from them. With such a rush I had to prepare, they helped shoulder the burden I had in preparing and organizing the entire process from beginning to end and were able to accommodate our needs and wishes of the entire family.
Aug 23rd, 2022

Phyllis, Melissa, Karen and the staffs we are appreciate very  much for everything you guy have done for Ray and his family during the worst time of his family lives. We can not say thank you enough to all of you.  We strongly recommend Poway-Bernado Mortuary.  Once again Thank you very much to all of you.  God Bless you all
Jan 11th, 2022

We picked this place because it was close to our church. So glad we did because Melissa and the staff were fantastic! They are very thorough, compassionate, and efficient. They literally walked us through the entire process with such kindness. On the day of the funeral, Seth and Karen were extremely professional.  I can't sing praises for them enough. Thank you!
Oct 3rd, 2021

Won't go into a lot of detail but they did an extremely poor job with the viewing in preparing my mother's body. She looked nothing like the pictures we sent in prep, and more like a corpse than a sleeping person like it's intended to be. What was also awful was that one of the administrators we had met (as in sitting in an enclosed space with them for 45 min or so) in preparing the funeral was positive for covid and then just casually mentioned it in an email the day after, making my family have to get tested and do the runaround looking for test kits (this was back in January). We had planned the funeral to be held within the same week as our initial meeting with the funeral home so it was the worst timing, and the casual attitude they carried with this news was distressing like it was no big deal for them. Overall we despise this funeral home and do not recommend. When I die I would rather be chopped and thrown in the ocean a la Dexter than deal with their over charged services again.
Dec 17th, 2021