AAA Portland Insurance and Member Services

Joan Laude _{on Google}

Jul 21st, 2023

Stellar service by Yvonne and Erik at the Portland, ME. office. They both went above and beyond to research and offer thoughtful advice on an upcoming, difficult trip. Really listened and not only had a well thought out plan, but seemed to sincerely care about my little 4 day trip-tick. Fabulous customer service!

Mike P. _{on Google}

Mar 3rd, 2023

I have been a member for 33 years and only needed tow service once and the one time I did, they said they couldn't tow me because my pickup had a plow on it at the time! I suggested they send a flatbed truck and I would pay the extra difference and they said that wasn't possible and they only way they would tow me was to take the plow off and leave it on the side of the road...ARE YOU KIDDING ME I asked?! Not only is that TOTALLY unsafe its illegal! When this year's membership expires, I QUIT and they will never see my business again or anybody else I can convince if they ask me what I think of AAA!

Brian Cody _{on Google}

Feb 24th, 2023

I have had an incredible amount of difficulty communicating to this office. The root cause has not been addressed, but an agent was willing to work over text messaging in order to help me out.

Polar Bear _{on Google}

Dec 28th, 2022

Not helpful

Michael Chaput _{on Google}

Dec 30th, 2023

AAA service has gone into the toilet. Dont waste your money.
They used to be an amazing service for breakdowns and insurance but no more. They had me wait for over 14 hours recently in 93 degree weather on one service call out of state in a nasty neighborhood of a big city down south.
They pulled a similar stunt on December 7, 2023. They said a technician was on the way at first. Then it turned into four hours. Then they texted me that they didnt know when theyd pick me up. This time I was deep in the wilderness. I cancelled the service request yet they still charged me for a service call and I just tried to redo the same call for the same car same origin and destination but they informed me they would need to bill me for the tow. I am not renewing the AAA CARDS FAMILY WIDE. That totals over eight hundred dollars a year. I recommend you do the same.
Im a disabled Vet with no time or money for games. Shout out to ALL my fellow vets out there - Ive got your six here. Run dont walk away from these scam artists!