Peregrine Heating & Cooling

Great company.
Oct 15th, 2019

Gone
Apr 24th, 2019

I had a very bad experience I had with Peregrine recently. I called for a quote and was told they would call me right back after talking with a tech, but I heard nothing. I called again the next day and got an appointment set up for the following Monday afternoon. On Monday, the tech said he came in - saw what he thought was the issue - and thought that he probably should have just declined the service as it was over his breadth of knowledge... but decided to just try fixing anyway. Then he was attempting to open some valves and turned to far and broke them. He then said "I thought I should have stopped, but still just decided to turn again". TWICE he felt his "expertise" was not up to par, but tried anyway. This is not how a professional acts. The broken valve started then raining antifreeze from the ceiling. The tech said he didn't know what to do and couldn't fix it. SO LEFT IT LIKE THAT. I have pets and small children in my home - this was a MAJOR hazard! He left it raining a waterfall of antifreeze in my basement at 3pm Monday - and I had to call another company in (now) an emergency situation to come fix it. The other company's tech walked in in disbelief and was astounded that a tech left it this way. He walked across the room and turned a different valve - which IMMEDIATELY stopped the antifreeze flow. And was able to fix our issue in a relatively short time. Now, I am stuck with an emergency heating/cooling bill, that shouldn't have had to be this way all because Peregrine's tech just thought he'd "try anyway" even when he said (after the fact) that he hadn't felt qualified. A few days later, I contacted Peregrine about any financial assistance that could be provided because our rush to remedy what their tech broke and the antifreeze hazard left in my home.... and they said they had no responsibility for their tech's lack of confience and knowledge and would not own up to the mistake. Will NEVER use again. And definitely would not recommend anyone to use them. Poor knowledge and even poorer customer service!!
Apr 12th, 2019

They sold out!!!! There no longer in Marshall county...
Jan 31st, 2019

Thank You! Very prompt and courteous staff!
Dec 9th, 2018