Certified Tire & Service Centers

Apr 7th, 2024

I book an online appointment for 3:30 PM and drive all the way to their store on time for flat tire repair only to be greeted by frustrated mechanic who asks me to leave my car overnight and says no appointment available.Terrible attitude
Mar 25th, 2024

This shop must be a hit and miss for customers. I went there after seeing their fantastic ratings. Only needed an oil change done. Quoted me about $118 which was high based on my experience in Tracy, but decided to go along with it because we were new to Pleasanton and had not explored much. They claim that they are offering a free tire rotation as part of the oil change, but that does not seem to be true considering they seemed to have built the tire rotation cost into the oil change pricing from what I can tell. We visited around 2pm. Manager was upfront that the oil change could take until closing time (5pm). That was a little ridiculous of a timeline but we didn't know enough to bring our second car. Ended up wasting extra money on food and unnecessary shopping in the plaza nearby. Not their fault but the waiting period should be brought down regardless. Maybe they need to hire additional hands. I think I noticed only a couple mechanics besides the manager if we observed correctly. We returned back to the mechanic shop around 3:30pm. Manager claimed all of my car's rotors and brake pads must be replaced or it can be dangerous. Printed a quote for about $914. Was obviously not prepared for such a costly repair and also questioned the authenticity of the statement as we had not noticed any symptoms of rotor/brake pad failure. Declined the repair but didn't have enough evidence to prove his claim wrong. Maybe he is right but the estimate seemed so high that I naturally wanted to get a second opinion. I felt like declining this repair did put the manager on a slight defensive. We noticed they parked our car in the front around 3:45pm but no one said anything to us. One of the employees came to the front and I asked him if the car was ready. Said he will check with the manager. Never seemed to have done so and never updated us. The manager returned back to the counter around 4:15pm. I paid the invoice and we were on our way. This might be the right mechanic shop for other customers, but it was nothing special as their ratings made it out to be. When I left the place, I realized that I had previously visited another location on Dougherty Rd with the same name and I was not satisfied with that location either. In fact, we noticed some performance difference in our car after we had gotten the oil change done at that Dougherty location. Time to keep looking for a new mechanic shop that I can trust with my eyes closed.
Mar 22nd, 2024

Great customer service! Fast and professional. The front desk lady is great at communication.
Mar 14th, 2024

Though there was a bit of a wait after having appointment scheduled (tires/wheels 2021 Miata) couldnt be happier with having my tires taken care of here. Darrel and Mike are personable, professional, and went above and beyond. Even hearing interactions with their other customers, the level of customer service is exemplary. There is a level of trust that formed immediately after interacting and having conversations with them. They made me feel like a long time friend and I truly believe they genuinely care about their customers. I would highly recommend their business for all your tire and alignment needs.
Mar 14th, 2024