Plainsboro Dental Associates of Plainsboro, NJ (SBS Partner)

Hygienists here are fantastic, and Doctors are experienced and available all week. I had my cleaning done here and am happy to be one of their patient.
Sep 29th, 2023

How can I give ZERO stars. If you value your hard earned money, do not go here. Every month we had to call them to see if there is any bills for us. They bill me $694 for a service we received more than a year ago. I have the health reimbursement account that I could use to pay for any charges that is not covered by insurance but when I submit this claim, they rejected it because the services were provided an year ago. I would NOT recommend this terrible place even to an enemy
Mar 25th, 2023

What a disappointment. I have been coming to Plainboro Dental Arts for 34 years and now considering locating a new Dental office. I would give them 5 stars each time I had service in the past, but since they joined Simply Beautiful Smiles which my guess is Plainsboro Dental Arts was purchased by a year or so ago, it has declined. Now whan I get my teeth cleaned by a technician which is fine in past a Dentist would at least stop in take a look and speak to you, have not seen a Dentist the last few times I have had my teeth cleaned. I also would receive a survey in the past asking how my visit was each time, I do not receive the survey anylonger, my guess is because the reviews are like this one, so they stop asking for them.
Mar 5th, 2023

This office has gotten very sketchy recently with mystery bills and constantly changing doctors & hygienists. Ever since Dr. Semenetz passed away, and Dr. Paterson retired, this place has gone very much downhill. During my previous visit, they lost my dental records and I was left in the chair for 20 minutes while they tried to figure out where my dental records were. After that, I was sent my mother's bill despite us being on different plans for the past few years. I was also sent a mysterious bill for over $100 for "Patient moved - Debit". I called twice after 11am, and had no answer. I instead drove 20 minutes out to sort out the issue in person. I was in the waiting room for over half an hour until someone saw me when I kept knocking on the desk and calling out for assistance. Everyone was in the break room eating, and I was told they were in a "team meeting" for the next hour. I persisted and was told that my mystery bill was a bill meant for the billing company and not myself. But my name is still on the bill, and is subject to go to collections if unpaid. As of tonight, I've received another email for that bill as unpaid. I asked them for a number to the billing department, they said their billing department has no phone number or address, all they can do is email them.
Jan 28th, 2023

I went for a cleaning. The waiting room was not crowded, and I was admitted almost instantly. The hygienist was courteous and professional. The doctor was attentive to my needs. I am writing a year later, and I have to add my voice to the critics. The new administration is interested only in money. Although they had my insurance information, they billed me tenaciously for six months, and all the calls for clarification went unanswered. I eventually had to pay. Of course, I had to find another dentist.
Nov 12th, 2022