Claws & Paws Pet Store

Brady Beckham _{on Google}

Apr 3rd, 2024

Employees and owners give a damn.
I drive an hour out of my way to use this pet store because of their knowledge and customer service.

Tammy Rutley _{on Google}

Mar 19th, 2024

Love the friendly knowledgeable service there .

Mason Merrill _{on Google}

Apr 9th, 2024

I bought 2 rats. An employee lifted the first one by his tail, this can injure the rats especially if they were larger.
Don't pick up animals by their tails.
Thankfully they picked up the next one properly when I asked them to not grab their tails.
They put the rats in a box, and then proceeded to stab holes in the box. You know how to potentially injure an animal? Put them in a box and THEN stab holes in it with them in there.
Stab the holes BEFORE you put a living animal in the box!
I bought these 2 knowing they'd likely have URI because they are kept in a tank. Rats are high risk for upper respiratory infection, tanks trap ammonia. I needed companions for my 2 at home ASAP.
I introduced them to my rats without making sure they werent sick first, so it is my own fault if my healthy boys get their sickness. Especially knowing they'd likely have an upper respiratory infection from living in a tank.
Cleaning the tank too often to accommate for the lack of air flow will only stress them out and cause or worsen sickness.
I was told that they know about the URI risk, and they treat them with Vicks Vaporub. They treat a sick animal with a sensitive respiratory system using a very strong smelling treatment used for humans with colds, instead of antibiotics.
I was told they couldn't possibly put them in a well ventilated cage because people would touch them, yet they don't put all of their birds in tanks. Put a sign on the cage, or put them in a no customers zone and show them by request.
I noticed URI in one, took him to the vet right before I told the pet store. I've come home now and the other rat is sneezing too. I probably just didnt notice until i separated them. The vet said if they survive, they will still have lung damage.
If you buy rats from Claws n Paws, they will very likely be sick already.
I'm focused only on the rats because I know how to care for them, but their poor birds and ferret look miserable.
This last part is just nit picky, but they only list prices for nakeds and dumbos, yet my new boys are standard rats. They are the same price as dumbos.
The pics are my 2 sick boys, the pet stores rat tank from awhile ago, and the antibiotic prescription.