H&R Block

Apr 8th, 2024

Apr 4th, 2024

Apr 2nd, 2024

My spouse and I worked with Jaine (Jaishri) Rao the past two years and received exceptional service. While we were less than prepared, Jaine assisted in organizing our information and provided valuable tips to help us save money in 2024. Jaine's demeanor was kind, patient and professional. She went out of her way and in doing so made this an outstanding visit for my husband and me.
Mar 25th, 2024

I came to this location last year to file my 2022 taxes everything went okay. However this year I was informed by the IRS my 2022 year was never filed. Imagine my confusion because I knew I filed I had the paperwork showing it was filled. I immediately contacted H&R Block and left a message for my tax analyst Kay Duddilla to see what happened initially, I thought I had did something wrong maybe I missed something but I could not recall being told to do anything additional after I received my filing paperwork. Kay Duddilla she never returned my phone call to address my concerns. So I followed up the next week to attempt to make contact I spoke with Mrs. Duddilla. She immediately accused me of not paying which was the reason she did not file my taxes. Apparently, after she received my message, she looked up my filing from last year seen that it was marked as not paid, and decided just not to follow back up with me. (As if she was in the right and I didnt deserve a call back) She was very rude, raising her voice, over talking me as I tried to explain I did pay. she said no you didnt you never came back to pay basically calling me a liar. You never came back and thats why your taxes were not filed. I keep everything and I knew I came back directly to H& R block and paid the fee. I have prof on my statements the day I signed for electronic signature February 18 of 2023 was also the same day that my debit card was deducted for the fee for H&R Block preparing and filing my taxes. This has caused the major issues with the IRS and I would like to see how H&R Block plans on correcting this error That was not my fault, but caused by their tax analyst.
Mar 24th, 2024