Arizona Energy Pros

Services: Fan installation, Electrical outlet & switch installation
Jun 4th, 2023

May 28th, 2023

Solar installation. Excellent customer service from Kasia, Customer relation manager.
May 28th, 2023

I contacted Arizona Energy Pros and explained my situation through their website contact form. I was emailed back by their rep who asked me my address and if my system had been installed by them, even though I already provided this information on their contact form. After providing the info they asked for, I was again emailed by their rep who asked for my phone number, and I provided it. Never heard from them again despite emailing them. No email, phone call, or text. Very unprofessional. You would be better served using somebody else.
May 14th, 2023

Issue 1: Salesman had told us that we were going to be getting first 5 months of payments free towards panel payments since it would take time for panels to accrue credits. After we started getting billed for the panels we were wondering why because we were under impression they would take care of first 5 months for us. After getting the bill I texted the salesman and found out I needed to email someone (which was not explained in the beginning) and send a receipt so I can get reimbursed for the payments. It took forever to get reimbursed and I only received 4/5 reimbursement checks. Issue 2: Salesman made it seem like panels would be monitored and if there were ever any issues it would be troubleshot and fixed. We are now in month of June, noticed our electric bill is pretty high, come to find out SRP told us our solar panels have not been generating any power since April. So we have been paying for panels that have not accrued any credits to help decrease our electric bill along with electric bill. Getting no benefit of having panels. Poor communication and not following through with what they say. Would not recommend.
Jun 17th, 2023