Newfront

Cesar Mejia _{on Google}

Mar 9th, 2024

Emails and calls are not returned in a timely manner.

Darrel Huizinga _{on Google}

Mar 6th, 2024

Great happy hour

Ashish Joshi _{on Google}

Aug 20th, 2023

I am chaging this review based on my recent experience with NewFront. I had some hick-ups with getting connected, but it turned out to be a one-off situation. The COO, as well as the rest of the staff attended my requests immediately and turned this experience around. I will recommend NewFront to businesses - especially start-ups and scale-ups. They are well attuned to the needs of smaller organizations and work swiftly to get you covered! Excellent organization to work with. I am a customer for past four years - and it should be a testimonial of their service and commitment toward the customers.

Kevin Walker _{on Google}

Mar 30th, 2024

The worst customer service experience Ive ever had.
I owned a business that used Newfront as a broker between Great American and my franchised business. We ended up selling our location, to which I gave the agent I was assigned (Amy Nyguen) over a month of notice. It took multiple weeks of follow ups to finally get ahold of her. Finally she said that we could just transfer the insurance over to the new buyer (which in and of itself was a ridiculous statement. No insurance company to my knowledge will ever just transfer a policy over to a different entity without any additional paperwork done).
After a month of trying to get the ball moving, I finally had to involve my corporate team to have them try and work with Amy to get my policy cancelled and the new owners policy set. It literally came down to the day before closing (over a month since the initial process had started) for them to get the new owners policy set after 15+ phone calls and 20 some odd emails to every other person in Newfront I could think to reach out to. But thats not where the story ends.
After the new owner got his policy set, I got another charge in March for my policy after it had already been confirmed in writing it was cancelled. Reached out to Amy again, heard nothing from her (I never heard from her again). Multiple calls and emails, I finally had to reach out to Great American directly to see if they could motivate Amy to get the process set. It took until yesterday (March 28th) to get everything finally cancelled through Great American. I had originally reached out January 30th!!
Suffice to say, Newfront has zero care for their clients once youre in the system. I would recommend everyone steer clear of this shady company.