JP Motors, Inc.

EDIT: As of April 5th, JP Motors has fixed the issues. Jacob was extremely helpful and made things right. Scott the general manager also apologized for the issues that occurred. Its alarming that such a mistake has happened and it makes me question if a mechanic can make this type of mistake on such a simple job, what big mistake has this person done doing bigger jobs such as brakes or engine work. I hope the person who made this mistake is reprimanded and Im hoping my future visits with JP goes better. Ive taking my equinox to JP Motors a handful of times now since moving to the area. I got my oil changed yesterday, April 3rd and after I got in my car, I kept smelling something whenever I turned on the heat. I gave it a day to maybe go away and it didnt. My husband checked tonight and saw that the mechanic did not put the oil cap back on and my dipstick was halfway sticking out. I have oil sprayed all over the hood and all over my engine bay. Absolutely ridiculous and we will be calling tomorrow for a refund as well as someone to clean up underneath my hood and put more oil in my engine. I would NOT recommend this dealership. The last time I was at the shop which was last month, I wanted to have them inspect my rotors and pads and they told me what I suspected which was a warped rotor and then I was told and given a piece of paper that said the mechanic lubricated all brake components and put everything back together since I decided to get new rotors myself. My husband took apart everything a few days later to put new pads and rotors on and there is NO WAY they lubricated everything because the slide pins and the caliper brackets were stiff and when removed, NOT lubricated. The pad brackets were not lubricated either. Thankfully, I wasnt charged for that inspection. I will never have service done here again.
Apr 7th, 2024

Mar 29th, 2024

Just when I thought my trip to JP Motors was a waste of time. Well it wasn't my salesperson was very patient with me. Todd L thank you so much for your help. When I say, I love my car, I do. The trip was worth it as well as the wait. I would definitely recommend others to come see you. Thank you for being patient with me, and your help as well.
Mar 27th, 2024

Mar 27th, 2024

I had a wonderful experience at your store and I love my new car. Our salesperson did a fantastic job!! He was very helpful and straightforward. I would recommend anyone looking for a new car to come to your dealership!!
Mar 19th, 2024