Auto Parts Outlet - Pennsauken

Feb 27th, 2024

Absolutely awful service from this location as well as the call center. I ordered a front bumper cover which I picked up on Wednesday, February 28th, it was dropped off at the body shop. The next day February 29th the bodyshop opened it, they showed pictures of bends and waves in the bumper that they stated were manufacture defects and freight mishandling. And the 1-800 number was called and they stated that there was a 30 day return refund policy and that they would order a new bumper. I was called by the Pennsauken location where they stated that the bumper has arrived, and when I let them know the situation, they immediately said that once a part leave the store, there is no taking it back, yet clearly they have a 30 day return policy posted as well as this additionally, being stated by the call-center even though I still have the originally purchased bumper, its original packaging, and receipt. I was told that I need to purchase the second bumper, and they would not accept the return of the originally purchased bumper even though it was now March 1st and their part is defective and have a 30 day return policy but dont honor it whatsoever. Horrible service, cant return a part within 3 days even though you have a 30 day policy. Thats just criminal.
Feb 16th, 2024

Jan 26th, 2024

Jan 7th, 2024

They always have signs for breaks, they do not respect the schedules and one travels from far away and several times they do the same thing to me. I will never return. I recommend not traveling far away because it can happen to you.
Dec 16th, 2023