Abercrombie & Fitch

jacktoblergolf _{on Google}

Feb 26th, 2024

0/10 customer service. we tried to make an exchange for a hoodie and only received 50 dollars back out of the 60 we payed. the employee, asia, was very disrespectful and handled the situation in a hostile way. then we called customer services and got our money back. the workers were more focused on arguing with us than helping us. smh i'll stick to online shopping

Sol Kim _{on Google}

Feb 22nd, 2024

Was having an issue with getting a refund to my credit card but the associate was able to figure out a solution quickly and was very helpful. I think his name is Grey

Tracie Dinh _{on Google}

Nov 16th, 2023

I love to purchase from A&F because of its easy return policy. I dont mind driving an hour to make returns and I never had any problem returning something until today.
To the employee that refused to process the return on the one item that came with no tag, where does it say that an online purchase cannot be returned at the store if an item came with no tag? Instead of providing alternative solution to help me return the item, you just stood there and verbally fight back & forth, is this what youd call a great customer service? Ive repeatedly told you that I did not remove the tag, I did in fact purchase the item (it clearly shows in my purchase confirmation) and the item came with no tag. You didnt bother to care that this was the case for me, instead youre calling me bluff with the whole we do not ship out any items without tag. Have you worked at the warehouse to know for certain that is what they do before they pack and ship the order? Ever considered mistakes can be made? And lets not forget that there are times when items in this store are displayed for purchase WITHOUT tags. I have came across those items and purchased them in the past and was able to return them JUST FINE.
So thank you for making me look like a liar in front of everyone else and basically forced me to leave the store with an item that cannot be worn and cannot be returned because of a tag I did not remove.

Joy Appelbaum _{on Google}

Oct 31st, 2023

Clean, organized, not super friendly which is pretty on brand. Love what I bought though.