Tufly's Shoe Center

The owner of this business is unbelievably rude and seems like he hates his job. In late September 2023, while visiting my 95 year-old mother, I brought her to the store and I purchased a pair of Drew brand shoes for her. The shoes cost $175.00. My mother loved the fit, comfort and stability of the shoes, but within 2 months after purchase, she told me that the shoes were falling apart-The mesh covering the surface of the shoes was disintegrating and hanging off in shreds. She stopped wearing the shoes. My mom barely walks. She uses walker and sometimes a wheelchair. She rarely leaves the nursing home. Several days ago, when I flew back to Nebraska from my home in Maine, I brought the shoes back to Tufly's. When I showed him the shoes, he rudely said "What do you want me to do about it? It's not my fault. It's from rubbing on the wheelchair." He went on to say (in an extremely rude tone) that it has been 6 months since purchase. I explained that I live in Maine and that this is the first time I've been back in Nebraska since the shoes were purchased, and that the shoes had fallen apart very soon after purchase. The owner then said literally "I don't care." He spoke to me in a discourteous and unpleasant manner--a manner that would have gotten him fired-on-the spot if he were an employee. Eventually, and only after I responded in a very assertive manner, he reluctently offered to send the shoes back to the manufacturer to see what they would offer, if anything. He did not offer me a refund or replacement for the shoes. He made no attempt to apologize for the defective shoes or for his shockingly rude behavior.
Mar 25th, 2024

The big blinking "open" sign in the window clashes with the little paper "closed til the end of the month" posted at the door. Not that it matters, I suppose; I came here looking for men's shoes and I'm clearly at the wrong place, judging by what I see in the window.
Jan 25th, 2024

Dec 29th, 2023

Alan is very helpful in helping you find what you need. Before now I've never had a pair of shoes that fit correctly.
Oct 18th, 2023

I went in to get some foot advise. I think that the little lift inside my shoe realigned me. Thank you
Jun 3rd, 2022