Spence Counseling Center

I had counseling there back in 2012. My Counselor was Jeff. We hit it off really well. He helped me alot.
Feb 17th, 2024

This place is laughable . It only took getting the person in charge of all of the therapists to get a word out of someone here . I was only here as a diversion requirement and I would have been way better off going somewhere else , with people who actually like their job . If you are someone looking specifically for a Christian counselor you are better off getting right with god on your own . I understand this place is very backed up, but that is no excuse to not do your job properly !
Oct 28th, 2023

Unfortunately, this counseling center practices deceptive and unethical billing, bullying, and combative customer service. Their offices told us we were covered by insurance, and even after we inquired to ensure it was due to receiving an explanation of benefits, they said to ignore those, it would be covered. One and half years later they said nothing was covered and initially requested we pay 5k and then said over 3k and then said 2k. We discovered that they were billing us as individuals when it was couples ($60 more per session) and when insurance didn't pay they wanted to pass those false rates on to us. Their policy is that when you have a $600 of outstanding balance clients must pay prior to continuing, but they ignored that policy and told us no worries insurance will cover you. Rhonda Spence had no customer service or accountability for their encouragement and wrong statements of our coverage in addition she has been highly combative with my wife and me. I in good Christian conscience can never recommend this counseling center because they have zero customer service, and are not honest in billing practice. Please don't have what happened to us happen to you by going to Spence counseling.
Nov 14th, 2023

I keep getting billed for services that have already been paid. No one ever answers the phone or responds to voice-mail. I would advise to pay as you go and keep receipts.
Oct 9th, 2023

Me and my significant other used this place years ago. We had sessions together and separately. She was told to run from me and then sent a bill her insurance didn't cover. Anyways I drove past this place and remembered how terrible this place was. So this is a long overdue negative review. No counseling was received only stupid costly advice
Oct 8th, 2023