SERVPRO of Omaha Southwest

I was very stressed when water started coming through my light fixtures in the kitchen. I wanted to say Matt came out and the crew Matt was very patient and understanding. Very Very Very professional. Matt and the crew saved the day he knows his work also he does this all to well. They set up equipment aimed it at the rite places the ceiling took about 3 days to dry because of all the water. I would suggest going with SERVPRO if anything happens in your home or apartment. I would ask specifically for Matt be made me very comfortable he assured us he would take care of us and he did I hope he gets to see this thank you Matt FYI I think he should be the CEO of SERVPRO thats how good he is thank you for taking care of my home and bringing such great positive energy and a great smile through the storm we had here thank you again!
Feb 22nd, 2024

Very quick and professional with service despite an emergency in my restaurant. Highly recommended and would definitely use again.
Feb 5th, 2024

With the most recent snow storm we had a roof leak and water damage to our ceiling so we filed a claim. ServPro contacted me right away to set up a time for come out and evaluate. Upon inspection it was decided that mitigation would need to be completed in order to fix all the water damage. The mitigation appointment was set up within 4 days which was so efficient! Matt and Heidi performed the mitigation service and were beyond professional. They explained the entire process and took great care to protect our home while they demoed. Now we will need repair done but I have had no complaints at all about this company thus far so Im sure it will be a smooth process! Thanks again to Matt and Heidi for making such a stressful homeowners issue such a smooth and effortless endeavor! I really appreciate it!
Feb 4th, 2024

SERVPRO came to our rescue in late summer to help with a main water leak and then two days later a fire in our office building. Not sure what we were going to do, SERVPRO was able to help with their reconstruction division. Luke did a wonderful job of organizing everything and guaranteed we could be back into our office by December just in time for tax season. Luke kept us informed on a daily basis on the progress of reconstruction, which was a huge undertaking. We were displaced out of our office for 4 months, but moved back in to a beautiful "new" building. Thank you Luke and SERVPRO for taking the stress off of us during a difficult time. We hope we never have to deal with something like this again, but if we do I know who we will call!
Feb 2nd, 2024

Worst experience I have ever had with a company. Their subs did substandard work. Their so called project manager was rarely on site. Deconstruction crew was the proverbial bull in a china shop and they're response was "you have to expect some damage with this kind of work." They lied about removing all of the wet insulation from the attic. Fortunately, I went up there to check and made them come back. They insinuated that we were intentionally damaging items and throwing things out so they would have to be replaced. Eventually, our contractor had to send his own people in to complete the work properly. Their motto "Like it never happened" is a joke. If it hadn't been for our contractor, our home would still be a mess. Servpro then had the nerve to file a lien on our property claiming they were owed more money for their substandard work. I am sure this will end up in court. AVOID THIS COMPANY AT ALL COSTS!
Jan 16th, 2024