Olathe Toyota

I purchased a new Toyota Camry XLE awd 2024 and my experience was terrible so far I was shipped in and out like a factory assembly line when I asked how to use the remote start the sales person told me it wouldn't work for 24 hours after I got online it was incorrect looked up the information online when I got home and found out you press the lock button two times and on the third time hold down for remote start and then I didn't receive my warranty information from the finance person so I called him he said I should have gotten two envelopes when I purchased the vehicle and I said you were the one helping me had to return to the dealership to receive it and then I hit a pothole in Kansas City and bubbled my sidewalls on driver side tires the first one was replaced no problem and discovered the second one and tried to call the dealership to see if they had another tire in stock got the receptionist who transferred me to parts was on hold for 15 minutes and was disconnected and called back and got in touch with service the lady from service said she didn't know if they had a tire in stock I should talk to parts department that's her job by the way and was put on hold for 15 minutes no answer I hung up and called again the receptionist said she would put me through to a manager and i wasvonnhokd for 15 minutes and i hung up and called again she said she would put me through to a manager in all i was on hold for about an hour very unprofessional so i showed up to the dealership to find no one on the phone in the reception area she was playing with her cell phone 8 people at the sales counter and no one on the phone in the parts department and when i asked to speak w a manager to explain what happened his only concern was if i purchased the car there finally another manager came over and apologized about what happened but no one asked the lazy receptionist what happened i planned on buying my daughter a new camry there but aftet the terrible customer service there I'll go to Adams Toyota in raytown my brother in law said they were customer friendly and walked him through everything until he was satisfied not Olathe Toyota hope no one has this kind of experience like I had shame on them I spent 43000$ and wish I could go somewhere else now
Apr 7th, 2024

SIMPLY THE BEST Olathe Toyota has been my go to Toyota Dealer for over 26 years. I cannot begin to express my pleasure to all the crew at the dealership. Kenny Thomas has built this dealership to a customer centric experience. No hard sale, no pressure when taking my cars in for service. A special shout out to Adam and Edvin they are Great Service Advisors. This almost 73 year man has and will continue to go for all his car needs to Kenny Thomas Olathe Toyota.
Apr 5th, 2024

Adam was awesome. He got it in and out just like he said.
Apr 5th, 2024

Apr 4th, 2024

Got great customer service from the gentleman in the service department. Got my car in and keep me updated to what needed to be done.
Apr 4th, 2024