Lael's International Auto Service

We're thrilled to hear that you appreciated our attention to detail and clear explanations of your auto's condition. It's always our goal to provide comprehensive and transparent service. Thank you for trusting us with your vehicle, and we hope to see you again in the future!

Miguel, we are deeply sorry to hear you were not happy with the service you received. I believe there is some miscommunication, and I would like to correct a few statements. On November 10, 2023 you brought in your vehicle for an oil leak and an alternator charging concern. We found the problem in the alternator wiring harness that shorted out the alternator. For the oil leak, the engine was leaking extremely bad and extreme amounts of oil was all over the engine. We found the turbocharger oil return tube to be leaking oil. You authorized the repairs. After repairs were made we washed the engine for you as per "Goodwill" - no charge. You returned 1500 miles later for the second visit and there was still a lot of residual from the oil leak on the engine and on the frame from the oil return tube. We then proceeded to clean again as per "Goodwill" - no charge. Your last visit with us was on December 08, 2023. We inspected the vehicle again for the oil leak as per "Goodwill" - no charge, and found the oil pump to be leaking. We gave you an estimate which was declined. As per our records show, a courtesy scan was performed on the very last visit, Codes received P0578 Cruise Multi Function A Circuit Stuck, P012F Engine coolant Temp/Oil Temp Correlation, and P0672 Cylinder 2 Glow Plug Circuit. None of these codes are related to the oil leak and alternator. We are sorry to hear that you were unhappy with the service we provided to you, and you were not happy with the results of the tests performed, but thankfully we were able to give you the answers you needed to be able to get your vehicle repaired. We wish you the best of luck and if you need anything in the future, please feel free to reach out. Best Regards, Brandon.

Thank you for sharing your positive experience with us! We're thrilled to hear that we were able to quickly identify and address the issue with your vehicle. Our team takes pride in providing efficient and reliable service. We look forward to serving you again in the future!

We're thrilled to hear that you had an exceptional experience with us, Ana! Keeping our customers updated and providing excellent service is what we strive for. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Lael's International Auto Service!