Prestige Home Center Inc - Corporate Office

This month October 2021 we began the process of buying a home. Well its a year later and i just got my coveted sticker to move in. No electricity and no water yet. No walk through. So many problems. Doors.won't closed . Glue on wall. Rip in a wall. Carpet not finished in 4 doorways. I can go on and on. Do not buy. Go elsewhere. If they do actually come and do the repairs i will repost.
Dec 4th, 2021

Started this process in JULY 2021. Signed all the paperwork paid the down payment a few weeks later. Fast forward 2 months and get told you probably wont be in til 2023 thats nuts. Needless to say we cancelled, waiting on deposit refund and looking for a new home AGAIN.
Nov 10th, 2021

Purchased a home from the Auburndale Center in March 2021...The process was easy and the staff was super kind and helpful. Since then it has been set back after set back. A delay in delivery due to lack of supplies, frustrating but understandable. A $14,000 raise in cost right before delivery due to change in economy- again, very frustrating but understandable and witihin the agreement made in the contract. However, what has been the most frustrating is that the house has been on the lot for two months and for the last month NOTHING has been done. They forgot to ship the siding and skirting, now that it has been shipped it has been two weeks and it is still not up. We have been waiting on the AC and driveway for weeks. Every time we do manage to get in contact with the office they say that something should be happening within the next week or so. When nothing is done it is impossible to get in touch even for an update to the delay! We have tried very hard to be understanding that these are craz ytimes that come with delays and obstacles that cannot always be foreseen, however the lack of customer care and communication is non-excusable. We currently have no idea when our family of four will be able to finally move into our new home and cannot get in touch with anyone to provide us an update.
May 2nd, 2022

These are the absolute worst people to deal with to buy a home from. They constantly make excuses and blame each other and reaching out to Tom Trexler the head of the company does nothing. You would get a better response from a five year old than him. They blame everything on Covid even when you buy a used home already built. We closed November 18th, 2021 and they didnt pull permits until January. Not only did it take that long to pull permits as per our contract they are supposed to make repairs after almost 90 days they havent made one repair. The moving company is ready to move it and they wont give them a date. If you are to buy a manufactured home stay far away from this company. Also, without realizing two other family members also bought homes from them months before we did and still are getting the same run around as we are.
Feb 9th, 2022

To say I'm absolutely disgusted at how you guys run a business is an understatement. I started this process with you guys in Jan 2021. We are now in September and I had a delivery date between November 5-8th. Now today I receive a call from Carla at the Chiefland location saying they will not build my mobile home unless I come up with 10,000 due to a price increase. Mind you I already been thru two price increases before my closing. I'm a single mom of two children. There is no possible way I can come up with that money. I already put down 13,000 in addition to the 3,500.00 requested before delivery. I had made living arrangements when I got the delivery date and I'm now living temporarily with someone. So not only now are you telling me you refuse to build my mobile home without the 10,000 I now have no place for myself or my two small children to stay after December. I had my closing back on June 7th so why am I being penalized for the price increase? Also with the two other price increases my contract was already completed and I was penalized. I have never in my life been treated the way this company has been treating me. Not for nothing but my purchase is almost 120,000.00 and I've been treated this. All I keep getting is material has went up so we need to charge you more. Well I signed a contract agreeing to pay you a certain amount for what I picked out. Prestige has now change a legal binding contract on me three times. I would really love for someone to contact me and explain how this is ok to treat their customers
Oct 20th, 2021