Dr. Kirby Smith, O.D.

Tiffany Frost _{on Google}

Dec 3rd, 2023

I too have had issues with the front desk clerk. He is rude and has no customer service. I called for directions and he just keep telling me they are in the same place. I asked for directions so obviously I dont know where that is.
I sent my family here and due to the change in front desk clerk they all have gone somewhere else. Im def doing the same and recommend anyone reading to go elsewhere.
Dr.Kirby is fantastic but the horrible service you get from front desk clerk alone is worth going to another OD sadly.
Also got my eyes checked in Sept and ordered contacts and its about to be Dec and I still have yet to receive my contacts. NOW. Ive called and the number isnt a working number. Hope they didnt steal my money and close up shop!

D. Niemann _{on Google}

Jan 16th, 2023

Dr. Smith was my eye doctor for 20 plus years although my issue isn't with him he's great but his staff is not. In the past my experience was wonderful before the new front desk clerk is very unwelcoming and rude. I've been try to get my glasses adjusted for 3 months they fall off my face seems like an easy fix but after several calls, left VMs and sent an emailed to no avail no return call. Thanks Dr. Smith for all the years you are great but both guys at the front aren't customer service friendly. Looking for a new eye Dr.

L G _{on Google}

Apr 29th, 2022

Just called to verify some information in regards to the location! The guy who answered was very rude and disrespectful. Will not be going here. Walmart seems better at this point. Shoot, anywhere sounds better just based on his attitude.

I Ball _{on Google}

Apr 6th, 2022

Dr. Kirby has been my eye doctor since 2013 I have enjoyed him as a doctor over the years, and his professionalism when servicing patients. The reason why this review is one star is because the front desk clerk literally can make your experience at the eye doctor a trip to HELL ! I went to the eye doctor March 27, 2021 and I still have not received my glasses. The front desk clerk does not return any of your phone calls, he does not follow up with scheduling appointments when you leave a voicemail. And if you are able to get him on the phone he has the biggest attitude as if you were inconveniencing him. I will not be returning to this establishment if this man is still the front desk clerk. I will never give my money to this establishment with this type of customer service.